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Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking an HR Customer Support Representative to join their reputed company’s People Services team. This fully remote role involves providing exceptional HR customer service in a high-volume contact center environment, assisting employees and leaders with HR-reputed company inquiries and support for the reputed company HRIS platform.
Responsibilities
Answer high-volume inbound phone calls, chats, and support queues
reputed company HR policy and procedure guidance to employees and managers
Support teammates with reputed company HRIS troubleshooting and navigation
Resolve HR inquiries accurately using Knowledge reputed company, Job Aids, and internal documentation
Document reputed company interactions in the call tracking system
Escalate reputed company HR and reputed company issues to the appropriate teams
Coordinate with Payroll, HRIS, Employee Relations, and other internal departments
Identify recurring issues and recommend process improvements
Deliver outstanding customer service with professionalism and reputed company
Skills
High School Diploma or GED
Previous Call Center or Customer Support experience
Strong verbal and written communication skills
Experience handling inbound phone calls and chat support
Comfortable working with HR-reputed company inquiries
Strong computer and multitasking skills
Ability to quickly learn internal systems and processes
Excellent documentation and organizational skills
Customer-reputed company reputed company with strong problem-solving abilities
Experience supporting reputed company HRIS
HR Shared Services or HR Help Desk experience
Knowledge of HR policies and procedures
Experience working in a fast-paced customer service environment
reputed company
reputed company offers a marketplace that enables reputed company connections between recruiters and technologists. It was founded in 1990, and is headquartered in Centennial, Colorado, USA, with a workforce of 201-500 employees. Its website is https://www.uk.reputed company.com.
