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Works across team(s) and Ops organization WW to enable investigators to take right actions for customer and drive business metrics.
Partner with managers at the sites/functions to continuously evolve the advisor role and provide feedback to operations team based on the trend analysis and patterns observed through advisor-investigator working relationship.
Basic Operations: The candidate needs to be able to drive results as in a production environment. Will be accountable for responding and solving investigator queries within a defined SLA as per target.
People management: The Advisor would be responsible for investigator query resolution and establish communication in developing investigators for basic production work.
Process Improvements: As an Advisor, the candidate would need to identify operational inefficiencies that can be removed and existing procedures/SOPs that need to be enhanced.
We are open to hiring candidates to work out of one of the following locations:
Banagalore, KA, IND | Bangalore, IND | Bangalore, KA, IND
Basic Qualifications
An L4 /L3 Investigator with more than 18 months experience in handling NOI Reports & NOI Appeals
Demonstrates the ability and motivation to independently acquire expertise in new sub-functions
Can effectively engage in verbal and written communication with both investigators and stakeholders
Demonstrates the ability to simplify and articulate complex policy-related concepts
Demonstrates the ability to mentor remote teams
Should not have been part of any PIP/Dev plan in last one year
Preferred Qualifications
Candidates who have expertise in both NOI and NI
Candidates who are able to function effectively in a remote environment both for coaching investigators and collaborating within the teams
Candidates who are active members of the RA KTR (Knowledge Transfer)
Candidates with prior experience in recognizing progress gaps and submitting process change requests
Candidates with previous experience in identifying progress gaps and collaborating with relevant stakeholders to resolve them
Candidates with experience in conducting defect audits for their team or function.
Working Knowledge of Excel to generate reports
Company - Amazon Development Centre (India) Private Limited
