<strong>Job Description<br><br></strong><strong>Title: Account Manager - Commercial Lines<br><br></strong><strong>Fully Remote: </strong>candidates in Eastern Time Zones <strong>| Office Location: </strong>Fort Lauderdale, FL<br><br><strong>Book Focus: </strong>Construction (primary), Condos, Manufacturing<br><br><strong>Requirement:</strong> active property & casualty or Florida 2-20 license<br><br><em>Please note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: ioausa.com/locations<br><br></em><strong>About the Role:</strong> Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions.<br><br><strong>Key Responsibilities<br><br></strong><ul><li>Technical Competence: Maintain technical competence and industry expertise. </li><li>Team Leadership: Direct daily activities of the account management team. </li><li>Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis. </li><li>Policy Management: Manage policy expirations and renewals. </li><li>Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals. </li><li>Accounts Receivable: Monitor reports and take action on delinquent accounts, collecting outstanding balances. </li><li>System Maintenance: Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness. </li><li>Activity Monitoring: Monitor and maintain activity/suspense to ensure timely completion. </li><li>Communication: Maintain frequent, transparent communication with the account team regarding workload status and any issues. </li><li>Service Excellence: Deliver excellent service, proactively anticipate needs, and respond quickly to service requests. </li><li>Policy Compliance: Stay updated on company policies and procedures. </li><li>Continuous Improvement: Seek and adopt best practices to improve individual and team performance. </li><li>Champion IOA Values: Demonstrate integrity and leadership. <br><br></li></ul><strong>Ideal Candidate Qualifications<br><br></strong><ul><li>3+ years of account management experience, or 5+ years in the insurance industry </li><li>Thorough knowledge of insurance brokerage and client needs </li><li>Required active property & casualty (P&C) / Florida 2-20 licensing; professional designation (CIC or equivalent) preferred </li><li>Strong analytical, problem-solving, and decision-making skills </li><li>Exceptional customer service, communication, multitasking, and organizational skills </li><li>Proficiency in MS Office (Outlook, Word, Excel) </li><li>High School Diploma (or equivalent) <br><br></li></ul><strong>What We Offer<br><br></strong><ul><li>Competitive salaries and bonus potential </li><li>Company-paid health insurance </li><li>Paid holidays, vacations, and sick time </li><li>401K with employer match </li><li>Professional growth and career progression opportunities </li><li>Respectful culture and work/family life balance </li><li>Community service commitment </li><li>Supportive teammates and a rewarding work environment <br><br></li></ul><strong>What To Expect (Application Process)<br><br></strong><ul><li>30-Minute Phone Screen, Online Assessments, and Interview(s) <br><br></li></ul><strong>Salary Range<br><br></strong>The expected pay range for this position is $65,000.00 to $90,000.00 per year, depending on experience, relevant skills, and geographic location.<br><br>Insurance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
