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Note: The job is a remote job and is open to candidates in USA. lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. The Educator role is the foundation of their success, responsible for creating world-class customer service and engaging with guests to provide top-quality product education.
Responsibilities
Interact with guests to ensure a great guest experience in a manner that values guests’ time
Assess guests’ needs to provide customized, effective purchase and return solutions and support
Provide technical product education by articulating the value and benefit of the product
Facilitate a seamless end-to-end guest experience by conducting accurate and timely guest transactions and executing market-relevant omnichannel programs (e.g., buy online/pickup in store, phone sales, and ship from store options) according to company standards
Move dynamically on the floor to continuously engage with guests and attend to guest or store needs
Receive guest feedback and partner with store leadership to take appropriate action and “make it right” for guests
Contribute to a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
Establish supportive and productive relationships with all team members
Collaborate with team members to ensure optimal guest experience and support store operations
Perform product presentation tasks (e.g., put items back in place, restock or add depleted items to the floor from inventory, destock or relocate items) according to company standards
Use in-store technology to support store operations and provide positive guest experiences
Perform cleaning tasks as needed throughout the shift to maintain the luxury environment of the store
Understand and adhere to people safety policies and procedures to maintain a safe work environment
Perform work in accordance with applicable policies, procedures, and laws or regulations
Skills
Must be legally authorized to work in the country in which the store is located
Must be 18 years of age or older
Must have proof of the Right to Work and evidence relating to associated local legislative requirements (EMEA only)
Must have the ability to travel to assigned store with own transportation methods
Willing to work a flexible schedule including evenings, weekends, and holidays
Willing to work in an environment with bright lights and loud music
Willing to move through a store for most of a shift to help guests and accomplish work
Willing to move boxes weighing up to 30 lbs (13.6 kg)
Willing to work as part of a team and also complete some work independently
Education: High school diploma, GED, or equivalent
Benefits
Extended health and dental benefits, and mental health plans
Paid time off
Savings and retirement plan matching
Generous employee discount
Fitness & yoga classes
Parenthood top-up
Extensive catalog of development course offerings
People networks, mentorship programs, and leadership series (to name a few)
Company Overview
Lululemon is a technical athletic apparel company for yoga, running, training, and other sweaty pursuits. It was founded in 1998, and is headquartered in Vancouver, British Columbia, CAN, with a workforce of 10001+ employees. Its website is http://shop.lululemon.com.
