As a customer support representative, your duties will include but not be limited to:
- Responsible for daily customer support, answering in-game tickets, questions on Facebook, and emails;
- Assist players resolve technical problems with the game;
- Record game problems and feedback from users, and solve online issues;
- Pay attention to Facebook and other social communities, and collect feedback from players;
- Proofreading of operational activities, game localization and advertising proposals
- Check updates & newly released content for the game you're supporting;
- Attend your weekly meeting with a team of 10-15 fellow agents and your manager.
Job Requirements
- Have good written and verbal communication skills in English;
- Love games, like to communicate with users, understand players psychology and habits;
- Strong computer skills, the ability to operate multiple applications and platforms simultaneously;
- Availability to work from home with own PC/MAC and secured Internet connection;
- Strong problem solving/troubleshooting skills;
- Proactive and creative with the drive to improve and continuously learn;
- Availability to work off-hours is needed;
- Pleasant personality, good teamwork and stress tolerance;
- Welcome fresh graduates or interns.
