Atlassian Administrator – SME

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Job Description:

  • Serve as the subject matter expert (SME) for Atlassian tools which include Jira DataCenter, Jira Service Management, and Confluence DataCenter
  • Establish baseline and ongoing operational and value metrics for Atlassian tools
  • Analyze and report on how Jira, Jira Service Management, and Confluence are used across the organization
  • Collaborate with cross-functional teams to understand project, service, and documentation needs
  • Configure, customize, and optimize Jira projects, workflows, dashboards, reports, and permissions
  • Implement and manage automations to improve efficiency and reduce manual effort
  • Integrate Atlassian tools with third-party applications
  • Support and enhance Jira Service Management processes
  • Provide guidance, best practices, and light training to users as needed

Requirements:

  • 5+ years of hands-on experience managing and administering the Atlassian suite, including Jira, ServiceDesk, Confluence
  • Proven experience integrating Atlassian tools with third-party applications
  • Strong expertise in automation within the Atlassian ecosystem
  • Solid understanding of project management and service management best practices
  • Experience gathering requirements and translating business needs into technical solutions
  • Ability to work independently and communicate effectively with technical and non-technical stakeholders
  • Nice-to-Have: Experience with migrations from Atlassian to other platforms (or vice versa)
  • Atlassian Cloud experience
  • Atlassian certifications
  • Experience supporting nonprofit or pro-bono members based organizations
  • Familiarity with marketplace apps, APIs, or advanced integrations

Benefits:

  • JerseySTEM roles are pro-bono (unpaid) positions
  • $100 refundable deposit, returned after six months of active membership
  • K–12 educators, retirees, veterans, interns, and students are exempt from the deposit
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