Join our vibrant team in Austin, Texas, as a Part-Time Airbnb Online Assistant ! Prohire is a pioneering hospitality company dedicated to delivering unforgettable guest experiences. This flexible role offers a casual, approachable work environment where teamwork and open communication drive our success. Key Responsibilities Respond promptly to customer inquiries and provide exceptional service via online platforms. Assist customers with bookings, modifications, and cancellations to ensure a seamless experience. Collaborate with the marketing team to support promotions and events that enhance guest engagement. Maintain accurate records of interactions and feedback to improve service offerings. Engage in team meetings to share insights and best practices with fellow assistants. Monitor online forums and social media platforms for customer feedback and potential issues. Participate in ongoing training to stay updated on company policies and industry trends. Required and Preferred Qualifications Relevant certification in Customer Service or Hospitality management. Strong communication skills, both written and verbal. Experience working in a team environment; teamwork is essential. Prior experience in customer service or a related field preferred. Familiarity with online booking systems and tools is a plus. 1-2 years of experience in a similar role is preferred but not required. As part of Prohire, you will find numerous growth opportunities to enhance your skills and advance your career. We foster a company culture that values diversity, innovation, and creativity. Enjoy modern workplace benefits including flexible hours and remote work options.
