100% Remote // ServiceNow Now Consultant with active AI Micro Certification

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100% Remote

ServiceNow Now Consultant with active AI Micro Certification

Contract

Job Description:

Mandatory requirement to have active AI -MicroCertification

Experience Required:

4–10 Years (Minimum 3+ years in ServiceNow ServiceNow AI, GenAI, Now Assist, Virtual Agent, AI Search, and Employee Experience solutions.

Key Responsibilities:

  • Design, configure, and implement ServiceNow Now Assist solutions across ITSM, HRSD, CSM, ITOM, and Employee Workflows.
  • Lead customer workshops to identify AI and automation opportunities within ServiceNow.
  • Configure and deploy:
  • Now Assist for ITSM
  • Now Assist for HRSD
  • Now Assist for CSM
  • Generative AI Controller
  • AI Search
  • Virtual Agent
  • Agent Assist
  • Predictive Intelligence
  • Knowledge Recommendations
  • Build and optimize AI-driven workflows to improve employee and agent productivity.
  • Configure prompt engineering, AI capabilities, summarization, content generation, and recommendation use cases.
  • Collaborate with architects and business stakeholders to define GenAI adoption strategies.
  • Integrate ServiceNow with enterprise AI platforms and LLM services where required.
  • Configure and maintain AI Search indexes, search sources, and relevance tuning.
  • Support governance, security, compliance, and responsible AI implementation within the ServiceNow platform.
  • Develop reusable AI use cases aligned with ServiceNow and HCL best practices.
  • Perform testing, validation, monitoring, and optimization of AI-enabled solutions.
  • Support production deployments and hypercare activities.
Required Skills & Qualifications:
  • Strong hands-on experience on the ServiceNow platform.
  • Experience implementing Now Assist capabilities across one or more ServiceNow products.
  • Strong understanding of:
  • Generative AI concepts
  • Large Language Models (LLMs)
  • Prompt Engineering
  • AI Governance and Responsible AI
  • Experience configuring:
  • Now Assist
  • AI Search
  • Virtual Agent
  • Predictive Intelligence
  • Agent Assist
  • Expertise in:
  • JavaScript
  • Glide APIs
  • Flow Designer
  • Integration Hub
  • REST/SOAP APIs
  • Experience creating AI-driven workflows and automation use cases.
  • Strong knowledge of ServiceNow platform architecture and security.
  • Experience with Service Portal and UI Builder.
  • Strong analytical, troubleshooting, and communication skills.
  • Ability to work directly with clients and business stakeholders to identify AI-enabled transformation opportunities.
Preferred Experience:
  • End-to-end implementation of Now Assist solutions.
  • AI Search implementation and relevance optimization.
  • Virtual Agent implementation and conversational AI design.
  • Knowledge Management transformation using GenAI.
  • Experience implementing AI use cases in:
  • ITSM
  • HRSD
  • CSM
  • SPM
  • ITOM
  • Experience integrating ServiceNow with Azure OpenAI or enterprise AI platforms.
  • Exposure to Retrieval-Augmented Generation (RAG), Knowledge Management, and Content Generation use cases.
  • Experience working in Agile/Scrum methodologies.
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