<p>Are you a driven and customer-focused individual with a passion for building strong relationships? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you as a Senior Customer Success Account Manager at DocuSign!As a Senior Customer Success Account Manager, you will play a crucial role in ensuring our clients' success and satisfaction with our products and services. Your primary responsibility will be to develop and maintain long-term relationships with key customers, serving as their trusted advisor and advocate within our organization. You will work closely with cross-functional teams to identify and address customer needs, as well as provide strategic guidance and support to drive adoption and retention.To excel in this role, you must have a proven track record of managing complex customer accounts in a SaaS environment. You should possess exceptional communication and interpersonal skills, with the ability to effectively navigate and influence various stakeholders. A strong understanding of customer success principles and experience with CRM and project management tools is also essential.If you are a self-motivated and results-driven professional who is passionate about delivering exceptional customer experiences, we want to hear from you! Join our team at DocuSign and be a part of revolutionizing the way people do business.
Develop and maintain strong, long-term relationships with key customers.
Serve as the primary point of contact and trusted advisor for assigned customers.
Understand and anticipate customer needs and proactively address any issues or concerns.
Collaborate with cross-functional teams to ensure timely and successful delivery of products and services to customers.
Provide strategic guidance and support to drive adoption and retention of DocuSign products.
Monitor and analyze customer usage and engagement data to identify opportunities for growth and improvement.
Serve as a customer advocate within the organization, communicating customer feedback and needs to relevant teams.
Ensure customer satisfaction and retention by regularly communicating with customers and addressing any concerns or issues in a timely manner.
Utilize CRM and project management tools to effectively track and manage customer accounts.
Stay up-to-date on industry trends and best practices in customer success to continuously improve and enhance customer experiences.
Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling to existing customers.
Provide training and onboarding support to new customers to ensure a smooth and successful adoption of DocuSign products.
Meet and exceed assigned customer success metrics and targets.
Act as a mentor and resource for other members of the customer success team.
Represent DocuSign at industry events and conferences to promote our products and services and build relationships with potential customers.</p><p>DocuSign is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>
