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Lead a team of account managers responsible for the day-to-day management of regional grocery licensees, providing coaching, direction, and performance oversight to drive consistent outcomes.
Own the health and performance of the regional grocery portfolio, identifying opportunities to accelerate growth, improve operational execution, and strengthen partner and customer experience.
Build and sustain strong licensee partnerships, acting as a trusted advisor and primary point of escalation while aligning on mutual goals, expectations, and long-term success.
Drive business reviews and performance routines with licensees, using data and insights to identify trends, diagnose challenges, and implement action plans.
Ensure operational excellence and brand standards, partnering with cross-functional teams and enablement resources to support compliance, readiness, and continuous improvement.
Translate enterprise strategies into actionable plans for licensees, ensuring successful execution of programs, promotions, and key initiatives.
Partner across licensed coffeehouse functions (strategy, enablement, operations, and product) to bring forward field insights and ensure solutions are practical and scalable.
Champion consistency within the Target/Regional Grocery archetype, helping define and scale best practices across similar licensee models.
Navigate complexity across US and Canada markets, ensuring alignment with regional nuances while maintaining enterprise standards.
Requirements:
Proven experience in account management, relationship management, or business development, ideally within retail, grocery, or licensed/franchise environments
Strong ability to lead and develop high-performing teams, including coaching and performance management
Demonstrated success managing complex, multi-unit or partner-operated businesses
Executive-level communication and influencing skills, with the ability to build trust and drive alignment with internal and external stakeholders
Experience using data and insights to drive business performance and decision-making
Ability to balance relationship management with operational rigor and accountability
Strong cross-functional collaboration skills within a matrixed organization
Experience working across North American markets (US and Canada) is a plus
8+ years of experience leading accounts, partnerships, or large-scale business segments
Benefits:
medical, dental, vision, basic and supplemental life insurance
short-term and long-term disability
paid parental leave
family expansion reimbursement
paid vacation from date of hire*
sick time (accrued at 1 hour for every 25 hours worked)
eight paid holidays
two personal days per year
participation in a 401(k) retirement plan with employer match
discounted company stock program (S.I.P.)
equity program (Bean Stock)
incentivized emergency savings
financial well-being tools
100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program
