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The Technical Response Agent role involves providing technical support and customer service to clients, primarily through phone and email communication. The position requires a strong focus on resolving technical issues related to hardware, software, and networking, while ensuring a high level of customer satisfaction. The role is primarily remote after an initial training period, which requires onsite presence.
Responsibilities
Provide hardware, software, and networking support to customers via phone
Provide order fulfillment support via email
Support Travel and Leisure customers via phone and email
Document customer interactions thoroughly and efficiently while on the phone
Place orders for replacement parts and dispatch field resources within CRM (Service Max)
Assist retail employees and consumers to provide an outstanding customer experience
Work evenings, weekends, and holidays as needed
Demonstrate dependability and punctuality
Requirements
High School Diploma or GED Required
Previous experience with customer service, technical support, or both
Experience with diagnostic procedures
Working knowledge of Windows operating systems and PC hardware
Knowledge of TCP/IP networking
Excellent written and verbal communication skills
Empathy in dealing with challenging customer situations
Nice-to-haves
Experience with Salesforce CRM preferred but not required
Prior contact center experience preferred but not required
Familiarity with photography and digital imaging a plus but not required
Benefits
WEEKLY PAYROLL!!
Medical insurance
Dental insurance
Vision insurance
Life insurance
Short-term disability
Additional voluntary benefits
EAP program
Commuter benefits
401K plan
Paid Sick Leave
Holiday pay
Access to upskilling courses in Adecco's Aspire Academy
