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This team member will play a pivotal leadership role in ensuring the successful deployment and adoption of our software solution for clients. This position is responsible for developing, refining, and leading the execution of standard implementation and training processes, driving both strategic initiatives and hands-on delivery. The individual will act as a subject matter expert and trusted advisor, collaborating closely with clients and internal teams to deliver exceptional customer experiences and support the achievement of key business objectives.
Responsibilities
Lead the ongoing development, enhancement, and execution of standard software implementation processes and onboarding programs.
Oversee end-to-end software implementation projects for clients, utilizing and advancing standardized project plans, timelines, and budgets.
Direct the assessment of client needs to ensure that standard processes and configurations are aligned with business objectives.
Lead the configuration and deployment of software applications following standardized best practices.
Drive the creation, improvement, and delivery of standardized training sessions, workshops, and resources.
Provide expert technical support and lead troubleshooting efforts during implementation and post-go-live phases.
Build and nurture strong client relationships, serving as the primary point of contact and a trusted strategic advisor.
Take ownership of identifying, developing, and promoting best practices for software implementation, configuration, training, and client support.
Manage data migration and integration activities in line with established methodologies.
Requirements
Implementation or Training experience in the title insurance or real estate software industry.
Demonstrated experience in a leadership role within software implementation, training, or a similar client-facing environment.
Experience with SaaS software implementation and process development.
Proven ability to design, deliver, and continually improve effective training programs.
Outstanding communication, analytical, and time management skills.
A strong commitment to customer service and continuous improvement.
Willingness to travel as needed.
Nice-to-haves
Familiarity with learning management systems (LMS) and Digital Adoption platforms.
Bachelor's degree in computer science, information technology, or a related field.
