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Join Our Team As A Customer Service Advisor! Do you have a passion for excellent customer service and enjoy helping people? Are you looking for job security and career opportunities working for a leading provider of outsourced customer services solutions? 21 per hour Full Time: Full time hours, Monday-Friday between 08:30-17:30, 1 Saturday in every 10-12 weeks (10am-2pm) Basic DBS, Full right to work in the UK, 3 years employment history To provide the initial point of contact for Hertfordshire citizens and businesses wanting to access the Council's services. Contact will be primarily through telephone or e-Service (web or email) channels, although future planned technology developments are likely to see these channels expand to include customers communicating with HCC via social media channels such as Twitter or Facebook. Delivering services which are of the highest-quality, effective, efficient & innovative, the main purpose of the Customer Adviser role is to provide advice, assistance and support to citizens and businesses interacting with the Councils services. Customer Advisers will be required to deal effectively with incoming customer requests ensuring these are logged on the appropriate technology and dealt with to a high standard, in line with agreed processes and procedure to ensure an excellent customer experience relating to the council's services. Good telephone skills Ability to converse at ease with members of the public and provide advice in accurate spoken English Combination of skills and experience in contact centre or customer service. Be familiar with and comply with Serco and HCC customer service and administration policy and procedures, for which the necessary training will be provided. Understanding of the citizen portal (training will be provided) Dealing with a diverse range of customers through inbound calls to ensure the customer care journey is as smooth as possible, resolving queries "Right First Time" in a prompt, friendly and professional manner. Capture, maintain and ensure quality and safety of customer data. Assessing claims and dealing with customer enquiries via electronic means. Supporting the Department's aim in the digitisation of all claimant services. Good verbal and written English communication skills. Working at Serco, you'll have a can-do attitude with a genuine passion for excellent customer service and enjoy helping people. Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
