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Assist the Service Delivery team in supporting, maintaining, and enhancing the ServiceNow platform.
Provide hands‑on exposure to IT Service Management (ITSM) processes, workflow automation, platform configuration, reporting, the Agile methodology and documentation.
Support activities such as ticket lifecycle management, basic configuration tasks, testing, data validation, and procedural and process documentation.
Requirements:
Must be currently enrolled as a student pursuing a degree from an accredited college or university in Information Systems, Information Technology, Computer Science, or a related field.
Interest in IT Service Management (ITSM), workflow automation, and enterprise platforms.
Familiarity with ServiceNow concepts (IT support incidents and requests, change requests, and network fundamentals are preferred).
Basic understanding of IT support processes and service delivery concepts.
Strong attention to detail and ability to communicate timely, clearly, and to work collaboratively in a team environment.
A strong willingness to learn and demonstrate in practice new IT concepts.
