Sales Ops Support – Analyst

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Job Description:

  • responsible for helping deliver complete and comprehensive results for a wide range of issues to support Sales enablement and ensure consistent operation
  • support cases as they pertain to Salesforce and other business tools including iTools and eTools to support the business needs of Clients, Sales, and Account Managers
  • act as a liaison between technology teams and business partners while managing development requests and delivering high quality service to internal and external customers
  • responsible for educating and training Account Managers on use of Salesforce and its functionality

Requirements:

  • 2+ years of experience in healthcare operations, help desk operations or systems development
  • 2+ years of experience in data analysis, research and testing
  • Experience with Salesforce or similar CRM tool and MicroStrategy or similar business intelligence tool
  • Previous help desk, MicroStrategy and PBM experience (preferred)
  • Experience working with a variety of audiences, such as IT developers, technical staff, sales, and account management (preferred)
  • Strong written and oral communication skills (preferred)
  • Ability to demonstrate superior interpersonal, communication, customer relations, trouble shooting, analytics and priority management skills (preferred)
  • Ability to work independently (preferred)
  • Ability to prioritize and handle multiple tasks on a daily basis (preferred)
  • Strong problem solving skills (preferred)

Benefits:

  • medical, dental, and vision coverage
  • paid time off
  • retirement savings options
  • wellness programs
  • other resources, based on eligibility
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