Job Description...
Would You Like To Join One Of The Largest Teams In Microsoft Azure Engineering? Are You Constantly Thinking About Your Customers And Focusing On Improving Their Experience? Are You Passionate About Cloud Computing And Love Solving The Toughest Problems? Join Us As People Who Are Passionate About Cloud Computing And Believe That Good Support Is Essential To Good Customer Service. We Are Azure Customer Experience Engineering, The Global Azure Engineering Support Organization (Part Of The Azure Customer Experience Group) That Provides Customer-Centric Support With An Engineering Mindset.
As A Senior Customer Experience Engineer, You Will Be The Primary Support And Engineering Representative Responsible For Our Customers' Azure Support Experience, Resolving Complex Critical Issues And Supporting Customer Projects Keys On Azure. You Will Also Act As The Customer Spokesperson In Azure To Resolve Issues And Support Critical Platform Development/Support Needs For Customers.
In This Role, You Will Work Collaboratively With The Functional Team (Customer Success Manager, Cloud Solution Architects, and Support Escalation Engineers) And Azure Engineering Teams With Our Mission To Turn Azure Customers Into Fans With Technical Support Of World Class. Microsoft's Mission Is To Empower Everyone And Every Organization Around The World To Achieve More. As Employees, We Come Together With The Desire To Grow, Inspire Others Through Innovation, And Work Together To Achieve Common Goals. Every Day, We Create A Culture Of Inclusion Where Everyone Can Succeed At Work And Beyond Because We Value Respect, Integrity And Accountability.
Eligibility
Mandatory / Minimum:
Bachelor's Degree In Engineering, Computer Science, Or A Related Field And At Least 4 Years Of Experience In The Software Industry Or Equivalent Knowledge.
Other Requirements:
Candidates Must Be Able To Comply With Microsoft, Customer, And/Or Government Security Regulations.
These Requirements Include But Are Not Limited To, Security Checks Such As:
Microsoft Cloud Background Check: This Position Requires Passing A Microsoft Cloud Background Check Upon Hire/Transfer And Every Two Years Thereafter. Additional Traits/Qualifications:
Bachelor's Degree In Engineering, Computer Science, Or A Related Field And 8+ Years Of Experience In Software Engineering
OR Master's Degree In Engineering Or Related Field And At Least 3 Years Of Experience In Technology-Related Software Or Equivalent Knowledge.
Over 2 Years Of Customer Service
Excellent Communication Skills: Ability To Empathize With Customers And Convey Their Trust. Ability To Explain Technical Issues To A Broad Audience.
You Can Prioritize And Advocate For Your Customers' Needs Through The Appropriate Channels. Take Ownership And Work To Resolve Problems.
Skills: Some Understanding Of Cloud Computing Technologies. Possibly Demonstrate Excellence In One Or More Of The Following Areas:
Core Iaas: Compute, Storage, Networking, Availability
Data And Big Data Platform: SQL Server, Azure SQL DB, Hdinsight/Hadoop, Machine Learning, Azure Stream Analytics, Azure Data Factory/Data Brick
Azure Paas Services: Redis Cache, Service Bus, Event Hub, Cloud Services, IoT Suite, Mobile Apps, Etc.
Certificates And Authentication: SSO/Federation, AD/Azure AD, ADFS, Etc. Cosmos DB, Azure Kubernetes Service
Experience Using One Or More Automation Languages ??(Powershell, Python, C#, Open Source).
Responsibility
Technology-Oriented:
Use Engineering Tools, Customer Support, And Direct Customer Feedback To Identify And Report Product Defects/Signs, Defective Equipment, Or Customer Merchandise Issues. With Minimal Supervision, You Will Track Customer Issues, Work With Customers And Partners To Understand Issues, Notify Them Of Active Events, And Communicate Progress And Next Steps To Customers. With Minimal Guidance, Facilitate Or Investigate And Resolve Issues Using Diagnostics.
Collect Customer And Partner Feedback To Learn More About Product Usage And Identify Features, Knowledge Gaps, And Key Performance Indicators (KPIs) Of Current Products. Improve Products By Implementing New Features/Tools With Minimal Guidance.
We Help Customers And Partners Stay Up To Date On Best Practices By Sharing Content Through Various Forums. Identify Content Enhancements Or Troubleshooting Guides. Helps You Implement Automation Of Complex Solutions For Your Team.
Identify And Implement Potential Development Opportunities In Products And Business Processes (e.g., Shadowing, Training) For Growth And Development And Demonstrate The Ability/Skills To Resolve Customer Issues.
Customer Solution Lifecycle Management:
We Perform Health Checks To Ensure That The Customer's Environment (E.G. Products, Services, Features) Is Correctly Configured And Configured For Deployment. With Little Guidance, We Provide Customers With Guidance On How To Understand And Use The New Text. Serve As A Liaison Between The Engi
