Date: 09-May-2023 Location: Johannesburg, GT, ZA Company: Capitec Bank Ltd
Apply by: We are on the lookout for energetic, self-motivated individuals who share our passion for service in the banking banking industry. To be part of the journey, follow the steps below:
Purpose Statement
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- To provide telephonic support as well as chat support via Glia to clients across the Business Bank product range timeously and efficiently, ensuring adherence to policies, processes and procedures.
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Experience
Minimum:
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- 1yr+ service call centre experience
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- How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
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- Client service principles and practices
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Ideal:
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- Banking environment experience
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- Conflict management know-how
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- Basic technology knowhow and understanding
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- Telephonic and online communication tools and methods
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Qualifications (Minimum)
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- Grade 12 National Certificate / Vocational
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Qualifications (Ideal or Preferred)
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- FAIS accredited as Key Individual and approved by FSCA
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Knowledge
Minimum:
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- 1yr+ service call centre experience
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- How to share and/or impart information clearly and succinctly - strong enunciation and pronunciation
-
- Client service principles and practices
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Ideal:
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- Banking environment experience
-
- Conflict management know-how
-
- Basic technology knowhow and understanding
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- Telephonic and online communication tools and methods
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Skills
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- Communications Skills
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- Computer Literacy (MS Word, MS Excel, MS Outlook)
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- Interpersonal & Relationship management Skills
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- Attention to Detail
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- Analytical Skills
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Conditions of Employment
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- Clear criminal and credit record
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- Willing to work regular shifts or weekends or rotational standbys
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Capitec is committed to diversity, applications to this position will strictly be considered in support of our employment equity goals.
