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All of Southwest's People come together to deliver on our Purpose; Connecting People to what's important in their lives through friendly, reliable, and low-cost air travel. The Technology Analyst delivers on our Purpose by supporting multiple revenue generating and customer experience improvement projects, providing the option to learn multiple aspects of the reservation system and become a subject matter expert of the application. This role conducts needs analysis to create quality solutions and ensures those solutions are aligned with stated requirements and comply with departmental standards. The Technology Analyst is a detail orientated problem solver who looks forward to driving the future of Southwest. This role allows for voluntary remote work for the majority of your working time within the Dallas-Fort Worth area, with occasional on-site presence at our Corporate Campus for training, meetings, and business needs. This role may also require limited travel for business purposes.
Responsibilities
Apply knowledge and skills of analysis, business processes, tools, domains, project methodologies, requirements definitions, and testing to solve a range of problems
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Partner with other Technology Team members to provide advice or solutions within his or her area of expertise
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Stay informed about current developments within his or her expertise
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Identify strengths and weaknesses of alternative solutions, conclusions, or approaches to problems
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Estimate effort and value for solutions
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Apply business solutions with broad level knowledge about technology platforms/architectures
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Verify information and carefully review and check the accuracy of own work using dependency identification processes in technology work
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Establish or follow prioritization process to drive work, completing work with a sense of urgency
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Express ideas, business or technical requirements clearly and concisely in writing using appropriate levels of summary and synthesis
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Monitor program risks, issues, and scope proactively, ensuring the appropriate level of priority, visibility and escalation
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May perform other job duties as directed by Employee's Leaders
Requirements
Proficient knowledge of business analysis, process modeling and redesign
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Proficient knowledge of technical environments
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Proficient knowledge of software development methodologies
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Skilled in partnering, communication, and negotiation in working with various Teams and/or external partners
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Ability to analyze medium to large Business or technical problems, articulating the problem or root cause, and translating the analysis into viable solution recommendations
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Ability to work effectively in a strong Customer service/team oriented environment
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Ability to research, create, and document requirements, processes, and technical specifications
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Ability to manage and prioritize effectively multiple and widely varied work streams/tasks
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Ability to take on multiple assignments, whether administrative or project related, while maintaining a successful level of completion in all responsible work; able to mentor others to do the same
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Ability to teach and mentor others concerning technical and business subjects
Nice-to-haves
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Benefits
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
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Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings
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Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit
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Competitive health insurance for you and your eligible dependents (including pets)
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Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
