Supervisor-Finance Help Desk (****remote available****)

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About the position

Responsibilities

  • Oversee the daily operations of the helpdesk team ensuring efficient and responsive support for timekeeping systems.
  • Report to the Manager of UKG Training and Support.
  • Provide team guidance ensuring effective ticket management.
  • Provide immediate support to agents.
  • Emphasize operational monitoring and agent development.
  • Focus on workflow improvements within the helpdesk.
  • Ensure agents adopt new processes or technologies as appropriate.
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