Sr Engr Spec-Tech Proj Mgmt

About the position

Responsibilities

• Analyze, aggregate, and consolidate MSLC billing into a single monthly invoice.
• Support all MSLC fiscal reporting requirements, including generating custom reports.
• Manage outstanding receivables and AR analysis.
• Work with internal teams to fulfill MSLC invoicing requirements and remediate any fiscal/reporting issues.
• Review MSLC billing regularly with the customer.
• Provide post-sales support and maintain positive client relationships.
• Analyze and resolve customer issues and problems.
• Proactively monitor KPIs and implement action plans to maintain service levels.
• Provide financial support and optimize billing account strategy to align with contractual commitments and SLAs.
• Drive projects and tasks to successful and timely completion.
• Monitor and track project milestones and deliverables.
• Oversee change management, ensuring all changes are documented and communicated.
• Record, manage, and escalate service problems.
• Analyze service trends to prevent future incidents and perform root cause analysis to resolve existing issues.
• Assist customers in accessing asset information.
• Maintain inventory of all products and track product support life cycle.
• Manage vendor relationships and track contractual obligations.
• Develop and maintain billing flow hierarchies.
• Perform customer-specific audits on billing data.
• Research and resolve billing discrepancies and disputes.
• Provide financial service management reports.
• Monitor customer contractual commitments and issuing penalties as needed.
• Track, calculate, and communicate customer credits.
• Collaborate with internal departments on customer-specific billing.
• Provide standard monthly reports and ad hoc reports.
• Monitor metrics to ensure goals and objectives are met and exceeded.

Requirements

• Bachelor's degree.
• 3+ years of client-facing service management or lifecycle program/project management experience.
• Extensive knowledge of telecommunications systems and processes.
• Good customer speaking/relationship skills and strong knowledge of Excel, and other Microsoft systems.
• Telecommunications service management industry experience (billing, compliance, reporting, or program management).

Nice-to-haves

• Masters degree.
• Strong core network knowledge - Internet and MPLS, WAN Optimization.
• Documentation skills: Visio, G-Suite, MS Office suite.
• Prior Public Sector Service Management / Customer Operations experience.
• Prior Verizon Wireline Operations/Customer Service experience.
• Strong Knowledge of TDM and IP Networking and Voice systems (Ethernet, Centrex, POTS, VOIP, DIA, UC).

Benefits

• Health and wellness benefits.
• Short term incentives.
• 401(k) Savings Plan.
• Stock incentive programs.
• Paid time off.
• Parental leave.
• Adoption assistance.
• Tuition assistance.
• Other incentives.