We’re looking for an English speaking moderator to join our remote moderation team.
The role will involve assessing and monitoring user-generated comments on online platforms, creating shift handovers, and working with the moderation team as well as our Management team.
A passion for current affairs, breaking news stories and an interest in sport is key to this role and you should demonstrate this clearly in your application.
Due to the nature of the role and the subject matter involved, you will often be exposed to difficult content including hate speech, toxic opinions and other offensive content, so a robust emotional resilience is required to carry out the work.
All applicants need to be based in and have the legal right to work and reside in the UK, and to speak English to native level. We are unable to consider applications that do not meet these criteria.
The role will require you to work as part of a rota system. The required hours for this role are laid out below. While there are unsociable hours included in some of the shift patterns, all applicants must be prepared to work evenings and weekends as the scope and requirements of of the project changes over time. You will also be required to provide cover for sickness absence and/or annual leave on occasion - including some shifts that fall into unsociable hours between midnight and 8am.
The shift pattern for this role is as follows:
Wednesdays:
1900-2000
Thursdays:
0800-1000
Saturdays:
11:00 - 13:00
Sundays:
1400-1600
1800-2000
Please note that any applications displaying signs of AI-generated content will be reviewed and will be disqualified from the recruitment process.
Key role responsibilities:
- Working with a team of moderators to ensure user-generated content e.g. comments, photos and videos that are uploaded to our client social network pages and online communities agree with Terms of Use and Community Guidelines; removing inappropriate content and managing problem users
- Ad hoc escalation of urgent issues, customer service or technical questions, and moderation policy queries
- Working alongside our Management team to deliver excellence
Skills, Knowledge and Experience:
- A passion for current affairs and breaking news stories is essential
- An interest in sport preferable
- Confident user of multiple social media networks
- An excellent understanding of the habits and idiosyncrasies of social media users
- An understanding of potential risks within social media spaces
- Previous moderation experience is an advantage
