Job Summary
HR Service Jobs is seeking a highly motivated and customer-focused Remote Live Chat Agent to join our growing customer support team. As a Live Chat Agent, you will be the first point of contact for our online customers, providing real-time assistance, resolving queries, and ensuring a seamless customer experience. This is a fully remote position ideal for individuals with excellent communication skills, attention to detail, and a passion for helping others.
Key Responsibilities
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Respond promptly to customer inquiries via live chat and other digital channels.
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Provide accurate information about company products, services, and policies.
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Assist customers with troubleshooting, order tracking, billing issues, and account management.
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Maintain a positive, empathetic, and professional attitude toward customers at all times.
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Record customer interactions, feedback, and issues using CRM tools.
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Collaborate with other departments to resolve complex issues efficiently.
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Identify recurring customer concerns and share feedback with management for improvement.
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Meet daily performance metrics, including response time, resolution rate, and customer satisfaction.
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Required Skills and Qualifications
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High school diploma or equivalent; post-secondary education is an asset.
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Excellent written and verbal communication skills in English.
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Strong problem-solving and multitasking abilities.
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Comfortable navigating multiple software platforms simultaneously.
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Typing speed of at least 40 words per minute with accuracy.
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Ability to work independently and maintain focus in a remote environment.
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Basic understanding of customer service principles and online communication etiquette.
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Experience
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1–2 years of experience in customer service, preferably in a live chat or email support role.
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Experience working remotely is considered an advantage.
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Freshers with exceptional communication and computer skills are encouraged to apply.
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Working Hours
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Flexible remote work schedule with both full-time and part-time options available.
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Must be able to work rotational shifts, including weekends and evenings if required.
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Knowledge, Skills, and Abilities
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Customer-centric mindset with empathy and patience.
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Strong organizational skills and attention to detail.
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Ability to remain calm under pressure and handle high chat volumes.
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Familiarity with CRM systems, chat platforms, and ticketing tools (e.g., Zendesk, Intercom).
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Reliable internet connection and a quiet workspace.
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Benefits
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Competitive hourly pay and performance bonuses.
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Work-from-home flexibility with full training provided.
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Opportunities for career growth and advancement within the company.
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Paid time off and employee recognition programs.
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Supportive team culture and ongoing skill development sessions.
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Why Join HR Service Jobs
At HR Service Jobs, we believe that great service starts with great people. As a member of our virtual customer support team, you will have the chance to grow your career while helping customers from all over Canada. We value diversity, teamwork, and innovation — offering an inclusive environment where every voice is heard and every contribution matters.
How to Apply
Interested candidates are invited to submit their updated resume along with a short cover letter highlighting their communication skills and relevant experience.
Apply directly through our official website or email your application to us with the subject line Remote Live Chat Agent – Canada.
