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TTEC is a leading global customer experience technology and services company focused on the design, implementation, and delivery of transformative customer experiences for many of the world’s most iconic and disruptive brands. We are dedicated to bringing humanity to business and helping our clients build strong, lasting customer relationships.
Job Description
Are you a natural communicator with a passion for helping people? Do you thrive in a fast-paced environment and enjoy solving problems? TTEC is seeking enthusiastic and dedicated Remote Customer Support Agents to join our growing team. This is a fantastic opportunity for individuals who are fluent in English and eager to start a career in customer service, even with no prior experience. You will be the friendly voice of our clients, assisting customers with inquiries, resolving issues, and ensuring a positive brand experience, all from the comfort of your home.
Key Responsibilities
Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
Provide accurate information and solutions to customer questions and concerns.
Troubleshoot issues and escalate complex problems to appropriate internal teams when necessary.
Maintain a high level of customer satisfaction by delivering exceptional service.
Document customer interactions and resolutions accurately in the system.
Adhere to company policies, procedures, and service level agreements (SLAs).
Continuously learn about new products, services, and company updates to better assist customers.
Required Skills
Fluent in English (written and spoken).
Excellent communication and interpersonal skills.
Strong problem-solving abilities.
Ability to work independently and manage time effectively in a remote setting.
Basic computer proficiency and ability to navigate multiple systems simultaneously.
A quiet, distraction-free home workspace.
Reliable high-speed internet connection and a dedicated home computer (specifications will be provided).
Preferred Qualifications
Previous experience in a customer service role (any industry) is a plus, but not required.
Familiarity with CRM software or ticketing systems.
A passion for delivering outstanding customer experiences.
Perks & Benefits
Competitive annual salary.
Comprehensive paid training program.
Opportunities for career growth and advancement within a global company.
