Welcome to shopdeal.testchamberhub.com info We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
shopdeal.testchamberhub.com. does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting shopdeal.testchamberhub.com, and we wish you success in your job search.
Remote Customer Service – Evening & Weekend Shifts
Other Jobs To Apply
No other job posts for this day.
About the Company
Zalando SE is Europe’s leading online platform for fashion and lifestyle. We bring head-to-toe fashion to almost 50 million active customers across 25 markets, offering a wide assortment of clothing, footwear, accessories, and beauty products. Our mission is to re-imagine fashion for the good of all, and exceptional customer service is at the heart of our operations.
Job Description
Join Zalando SE as a Remote Customer Service Representative, specializing in evening and weekend shifts, and become an essential part of our mission to deliver outstanding service to our fashion-loving customers. In this 100% remote role, you will be the first point of contact for customer inquiries, providing support via phone, email, and chat. Your empathetic approach and problem-solving skills will ensure a seamless and positive experience for every customer, making their fashion journey enjoyable and hassle-free. This position is perfect for individuals who thrive in a flexible, home-based environment and are available during non-standard business hours to support our diverse European customer base.
Key Responsibilities
Respond promptly and professionally to customer inquiries through various channels (phone, email, chat) during evening and weekend shifts.
Provide accurate information regarding orders, products, deliveries, returns, and payments.
Resolve customer issues and complaints efficiently and with a positive attitude.
Escalate complex issues to the appropriate internal teams when necessary.
Document all customer interactions and resolutions accurately in the CRM system.
Contribute to a positive team environment, even in a remote setting.
Stay up-to-date with Zalando's products, services, and policies.
Required Skills
Excellent verbal and written communication skills in English and German (B2 level or higher).
Strong active listening and problem-solving abilities.
Ability to work independently and manage time effectively in a remote environment.
Proficiency with basic computer applications and willingness to learn new software.
Reliable high-speed internet connection and a quiet home office setup.
Availability to work consistent evening and weekend shifts.
Preferred Qualifications
Previous experience in a remote customer service or call center role.
Proficiency in additional European languages (e.g., French, Dutch, Polish, Spanish).
Familiarity with CRM software (e.g., Salesforce, Zendesk).
Experience in the e-commerce or fashion industry.
Perks & Benefits
Competitive hourly wage with potential for performance bonuses.
Flexible work schedule tailored for evening and weekend availability.
Comprehensive remote onboarding and training program.
Opportunities for career development and growth within Zalando.
Employee discount on Zalando's extensive fashion range.
Access to mental health and well-being programs.
A supportive and diverse international team culture.
