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TRU Community Care is looking for a phone triage nurse. This nurse will work with our afterhours and triage team, taking in calls from patients and collaborating with visit nurses on patient needs as necessary. The Triage Registered Nurse performs in a supportive role to the Care Team by answering calls coming into the agency, with response to the telephone call by delegating tasks. Monitors and responds to triage calls within the agency specific time limits. Evaluates and assesses patients’ health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines. Obtains appropriate input and direction from the provider as needed to determine the best clinical course of action and recommendations for specific patient health care needs. May direct them to emergency room, urgent care, provide home care advice, or arrange for an in-home nursing visit. Utilize triage protocols appropriately.
Responsibilities
Answering calls coming into the agency
Collaborating with visit nurses on patient needs
Delegating tasks in response to telephone calls
Monitoring and responding to triage calls within agency specific time limits
Evaluating and assessing patients’ health care needs based on patient’s signs and symptoms utilizing established triage protocols and guidelines
Obtaining appropriate input and direction from the provider as needed to determine the best clinical course of action and recommendations for specific patient health care needs
Directing patients to emergency room, urgent care, providing home care advice, or arranging for an in-home nursing visit
Utilizing triage protocols appropriately
Requirements
Secure HIPAA-compliant workspace with a door, no background noise or interruptions
Reliable wired high-speed internet connection with a minimum of 150Mpbs download and 100Mbps upload capabilities
Current RN license in the state of Colorado or compact nursing license
Reside in Colorado, Florida, or Georgia
Minimum of one year RN experience
Successfully pass agency required background checks and drug screening
Comply with agency health screening and immunization requirements
Nice-to-haves
Hospice, home health, or PACE experience preferred
