Performance and Business Intelligence Manager (Business Analytics)

<div><h2>Overview</h2><p>Performance and Business Intelligence Manager (Business Analytics) – First Community Health and Care.</p><p>Job summary: The Performance & Business Intelligence Team has a fantastic opportunity for an enthusiastic professional to join our team as Business Analytics Manager. This role is hybrid, with a mix of home working and office.</p><h2>Responsibilities</h2><p>The overall purpose of the Performance and Business Intelligence manager role is to identify and support performance improvement and sustainability by developing and managing robust performance management processes that provide the Organisation, its commissioners and partners with assurance and business intelligence in relation to current and future performance.</p><p>The manager will empower the organisation to gain a holistic understanding of performance, to facilitate improved and sustained outcomes and enable the growth of the organisation, supported by robust Business Intelligence. The Performance and Business Intelligence Manager will support the development and monitoring of the Organisations Performance Management Framework including, coordination, performance assessment and performance management of the Key Performance Indicators (KPIs) and CQUINS. This will include working with the Head of Performance and Business Intelligence to support the design of specific corporate projects and to develop the overall corporate assurance process, utilising organisational, interpersonal, and project management skills, as well as managing the testing and implementing of the resulting systems. The role requires significant leadership, coordination, information analysis, time management, and the ability to produce clear, concise written responses. The role will also require agile and creative solutions as part of implementing the overarching Performance and Business Intelligence Strategy.</p><p>When completing your application please refer to both the Application Guide and full Job Description & Person Specification – these can be found under supporting documents.</p><p>About Us: First Community is a CQC rated Good staff owned social enterprise, delivering NHS community services to residents across east Surrey and parts of West Sussex. We offer NHS terms and conditions, training and development opportunities, flexible working, an inclusive environment, an NHS pension, and employee benefits including a car salary sacrifice scheme. We value diversity and inclusion and welcome applications from under-represented groups including Black, Asian and minority ethnic candidates, LGBTQ+ candidates and candidates with disabilities. We encourage sustainability and responsible practices across the organisation.</p><p>Details: Date posted 22 October 2025. Band 7. Salary £47,810 to £54,710 a year +5% HCAS per annum, pro rata. Contract: Permanent. Working pattern: Full-time, Flexible working. Location: The Caterham Dene Hospital, Caterham, Surrey CR3 5RA.</p><h2>Job Description & Responsibilities</h2><p>The overall purpose of the Performance and Business Intelligence manager role is to identify and support performance improvement and sustainability by developing and managing robust performance management processes that provide the Organisation, its commissioners and partners with assurance and business intelligence in relation to current and future performance. The manager will empower the organisation to gain a holistic understanding of performance, to facilitate improved and sustained outcomes and enable the growth of the organisation, supported by robust Business Intelligence. The manager will support the development and monitoring of the Organisations Performance Management Framework including, coordination, performance assessment and performance management of the Key Performance Indicators (KPIs) and CQUINS. This includes working with the Head of Performance and Business Intelligence to support the design of specific Corporate projects and to develop an overall corporate assurance process, utilising organisational, interpersonal, and project management skills, as well as managing the testing and implementing of the resulting systems. The role requires leadership, coordination, information analysis, time management, and the ability to produce clear, concise written responses. It also requires agile and creative solutions as part of implementing the overarching Performance and Business Intelligence Strategy. When completing your application please refer to the Application Guide and full Job Description & Person Specification under supporting documents.</p><h2>Person Specification</h2><p><b>Experience</b> Essential</p><ul><li>MS SQL Server - development</li><li>Design and implementation of complex data models used for Business Intelligence and Advanced Analytics</li><li>Design and implementation of complex ETL/ELT processes used for Business Intelligence and Advanced Analytics</li><li>Experience in a supervisory role</li><li>In-depth knowledge of NHS data and issues</li><li>Visualization and report writing skills</li><li>Significant experience of Performance management, change management and the delivery of successful outcomes</li><li>Experience of communicating with technical and non-technical colleagues to ensure robust requirements capture at all levels of the organisation</li><li>Experience of working in a Public Sector organisation such as the NHS, Social Services or a Local Authority</li><li>Experience of working with managers and staff at all levels</li><li>Significant project management experience</li><li>Experience of working with senior leadership and non-executive layers of an organisation</li></ul><p><b>Qualifications</b> Essential</p><ul><li>Master level qualification or Diploma level qualification with significant equivalent experience</li><li>Evidence of willingness to undertake further personal development</li><li>Post-graduate Management / Project Management qualification, and/or significant equivalent experience</li></ul><p><b>Skills</b> Essential</p><ul><li>Ability to maintain a high degree of confidentiality at all times</li><li>Ability to analyse and assimilate complex information and present it clearly</li><li>Problem-solving and critical thinking skills</li><li>Ability to manage a complex workload with conflicting demands</li><li>Ability to produce work of a high standard to tight deadlines</li><li>Creative thinking and ability to implement ideas in a changing environment</li><li>Autonomy and the ability to work with guidance as appropriate</li><li>Strong interpersonal, communication and relationship-building skills</li><li>Flexible, reliable, conscientious, methodical with high accuracy</li><li>Proficiency with Microsoft tools and dashboard design (Power BI, SSRS)</li><li>Ability to work within corporate structures and governance processes</li></ul><p><b>Other</b> Essential</p><ul><li>Able to travel to various sites across the East Surrey region</li></ul><p><b>Knowledge</b> Essential</p><ul><li>Knowledge of Performance Management and project management tools and techniques</li><li>Knowledge of national policy drivers and regional/local commissioning priorities</li><li>Advanced skills in manipulating spreadsheets and databases</li><li>Expert knowledge of Business Intelligence and Data Warehouse methodology and concepts (SQL Server 2008 onwards) and related products (SSRS & SSAS)</li><li>Competent in dashboard creation using visualization tools (Power BI & SSRS)</li><li>Understanding of data modelling, report development, performance tuning and query optimization</li></ul><p><b>Desirable</b> Knowledge</p><ul><li>Understanding of NHS Contracting processes including CQUIN and KPIs</li></ul><h2>Employer details</h2><p>Employer: First Community Health and Care</p><p>Address: The Caterham Dene Hospital, Church Road, Caterham, Surrey, CR3 5RA</p><p>Employer\'s website: https://www.firstcommunityhealthcare.co.uk/</p><h2>Seniority level</h2><ul><li>Mid-Senior level</li></ul><h2>Employment type</h2><ul><li>Full-time</li></ul><h2>Job function</h2><ul><li>Research, Analyst, and Information Technology</li><li>Industries: Business Intelligence Platforms</li></ul><p>Notes: Referrals increase your chances of interviewing. 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