OAG - Child Support | Child Support Officer IV | 26-0242 | Revised 5/15/26

OAG - Child Support | Child Support Officer IV | 26-0242 | Revised 5/15/26 (00058485)Organization: OFFICE OF THE ATTORNEY GENERAL

Primary Location: Texas-AustinWork Locations: CS Austin Central Unit 702 5500 E. Oltorf St Building 2 Suite 225 Austin 78741-7400

Job: Protective Service

Employee Status: Regular

Schedule: Full-timeStandard Hours Per Week: 40.00

State Job Code: 5543

Salary Admin Plan: B

Grade: 18

Salary (Pay Basis)****: 4,461.42 - 5,000.00 (Monthly)

Number of Openings: 1

Overtime Status: Non-exempt

Job Posting: May 15, 2026, 3:07:21 PM

Closing Date: Ongoing

Description

Are you interested in mission-driven work? Do you enjoy helping others? Join the Office of the Attorney General’s (OAG) Child Support Division (CSD) in our mission to encourage responsible parenting by promoting the involvement of both parents in their children’s lives and ensuring that children in Texas receive the support they need and deserve.

Child Support Officers (CSOs) conduct detailed investigations to locate absent parents; assist in establishing paternity; obtaining court orders for financial support and health care coverage for children; enforcing child support orders; responding to customer inquiries; promoting the involvement of both parents in their children’s lives; and collaborating with state agencies and community organizations to serve Texas families. CSOs gain valuable investigative and legal experience and are part of a collegial team dedicated to supporting Texas children and families. CSOs experience the challenge and honor of public service while enjoying a healthy work-life balance; developing hands-on experience; and engaging camaraderie with their colleagues across the state.

The Child Support Officer Financial Specialist shall report to an OAG – Child Support Division work location at a Region Seven field office or storefront (Austin, Georgetown, Temple, Waco, Bryan, or Victoria) based on the candidate’s preference but subject to the needs of the Child Support Division. Regardless of primary duty point, the candidate must collaborate with relevant stakeholders throughout the region, and some travel to and from Austin and other worksites throughout the region for in-person meetings will be necessary The OAG is a dynamic state agency with over 4,000 employees throughout the State of Texas. As the State’s law firm, the OAG provides exemplary legal representation in diverse areas of law.

OAG employees enjoy excellent benefits (https://ers.texas.gov/Benefits-at-a-Glance) along with tremendous opportunities to do important work at a large, dynamic state agency making a positive difference in the lives of Texans.

Level of Complexity of State Classification: Advanced

Level of Supervision of State Classification: Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

Takes the appropriate case action to locate absent parents, establish paternity for children born out-of-wedlock, establish or enforce child/medical support obligation, or initiate case closure:

• Conducts detailed in-office investigations to locate parties, verify employment and determine assets
• Prepares documents relating to legal and administrative actions to establish or enforce child support orders
• Negotiates lump sum payments from noncustodial parents who owe past due child/medical support
• Negotiates out-of-court settlements and agreements with parties
• Monitors child support cases and refers delinquent cases for the appropriate enforcement action(s)
• Documents all case actions taken using the appropriate agency tools, including but not limited to the Children Are My Priority system (ChAMP), case/court documents
• Reviews and maintains child support virtual files for accuracy in the Enterprise Content Management (ECM) repository
• Reviews cases to determine if the cases are eligible for closure
• Attends court to assist legal staff, as needed

Researches case information on the computer including the ChAMP system Maintains current knowledge of child support policies and procedures, Texas Family Law, federal regulations, and other