Membership Services Officer

<p>Join to apply for the <strong>Membership Services Officer</strong> role at <strong>Animal Welfare Investigations Project</strong></p><p>Join to apply for the <strong>Membership Services Officer</strong> role at <strong>Animal Welfare Investigations Project</strong></p><p>Get AI-powered advice on this job and more exclusive features.</p><h2>Animal Welfare Investigations Project provided pay range</h2><p>This range is provided by Animal Welfare Investigations Project. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.</p><h2>Base pay range</h2><p><strong>About Us</strong></p><p>Animal Welfare Investigations Project (AWIP) is embarking on an ambitious five-year strategy to become a membership-first organisation, empowering thousands of animal advocates to join us in protecting animals from harm.</p><p>As part of this transformation, we’re seeking a compassionate, organised, and proactive Membership Services Officer to be the first point of contact for our members and supporters, ensuring every interaction is warm, helpful, and leaves people feeling valued.</p><p><strong>About the Role</strong></p><p>This is a key supporter-facing role where you will:</p><ul><li>Be the friendly first point of contact for members and prospective members via phone, email, and other channels.</li><li>Handle inbound and outbound calls, including proactively reaching out to members to address cancellations, encourage upgrades, or convert cash supporters into ongoing members.</li><li>Maintain accurate supporter data, preferences, and interactions in Salesforce CRM.</li><li>Collaborate with our Digital Marketing Officer, Data & CRM Officer, and Gifts in Wills Officer to nurture relationships and move supporters through their journey, ensuring that every member feels appreciated and connected to our mission.</li><li>Support the Marketing and Communications team with occasional wider projects, such as campaigns, virtual or in-person events, or member engagement initiatives.</li></ul><p><strong>About You</strong></p><p>We’re looking for someone who is:</p><ul><li>Compassionate and member-focused, with a genuine desire to make every interaction count.</li><li>Highly organised and detail-oriented, able to manage multiple tasks and maintain accurate records.</li><li>Confident and professional on the phone and in written communication.</li><li>Comfortable with outbound calling — experience in telephone fundraising or supporter upgrade calling is desirable.</li><li>Able to work both independently and as part of a team.</li><li>Comfortable with technology, ideally with some experience using CRMs (Salesforce experience is a bonus).</li><li>Experienced in supporter care, customer service, or a similar role (desirable but not essential).</li><li>Aligned with AWIP’s mission, with a strong commitment to animal welfare and, ideally, a cruelty-free lifestyle.</li><li>Able to maintain strict confidentiality at all times.</li><li><strong>Hours:</strong> 16 hours per week, Monday–Thursday, 10:00 AM – 2:00 PM</li><li><strong>Contract:</strong> 12-month fixed-term contract, with potential for a permanent role</li><li><strong>Location:</strong> Remote (must be based in the UK)</li><li><strong>Additional hours:</strong> May be available for outbound campaigns, depending on business needs</li></ul><p><strong>What We Offer</strong></p><ul><li>The opportunity to be part of a growing, mission-driven organisation making a global impact for animals.</li><li>A supportive, values-driven team environment.</li><li>Training and development opportunities.</li><li>Fully remote working environment.</li></ul><p>Please click on the apply button to progress with your application.</p><h2>Seniority level</h2><ul><li><h2>Seniority level</h2>Associate</li></ul><h2>Employment type</h2><ul><li><h2>Employment type</h2>Temporary</li></ul><h2>Job function</h2><ul><li><h2>Job function</h2>Customer Service, Project Management, and Administrative</li><li><h2>Industries</h2>Non-profit Organizations and Civic and Social Organizations</li></ul><p>Referrals increase your chances of interviewing at Animal Welfare Investigations Project by 2x</p><p>Get notified about new Membership Officer jobs in <strong>United Kingdom</strong>.</p><p>Devon, England, United Kingdom 2 weeks ago</p><p>North Yorkshire, England, United Kingdom 3 days ago</p><p>London, England, United Kingdom 5 days ago</p><p>Royal Tunbridge Wells, England, United Kingdom 1 week ago</p><p>London, England, United Kingdom 1 month ago</p><h2>Senior Executive Assistant & Program Coordinator - Austria, Germany, UK</h2><p>Edinburgh, Scotland, United Kingdom 1 month ago</p><p>Glasgow, Scotland, United Kingdom 1 month ago</p><p>Manchester, England, United Kingdom 1 month ago</p><p>London, England, United Kingdom 4 days ago</p><p>Wokingham, England, United Kingdom 4 days ago</p><p>St Albans, England, United Kingdom 2 weeks ago</p><p>London, England, United Kingdom 3 days ago</p><p>Woodley, England, United Kingdom 4 days ago</p><h2>Volunteer Membership Secretary to help manage all aspects of membership | Accessible Waterways Association CIC</h2><p>Earlswood, England, United Kingdom 2 weeks ago</p><p>Leicester, England, United Kingdom 2 weeks ago</p><p>We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.</p> #J-18808-Ljbffr