Medical Front Office Manager

About the position

Responsibilities

• Warmly greet and assist patients, visitors, and staff at the front desk.
• Coordinate smooth patient check-in and check-out processes.
• Assist with scheduling appointments for patients.
• Oversee training and productivity of the front desk staff.
• Conduct regular performance evaluations with constructive feedback.
• Cultivate a positive and collaborative work environment among staff.
• Address patient concerns regarding billing, insurance, and legal inquiries.
• Provide the highest levels of customer service and maintain patient compliance.
• Ensure the office is properly stocked with necessary equipment.
• Implement and optimize efficient office workflows and processes.
• Host weekly meetings to review data with staff to identify strategies for improvements in patient care and enrollments.

Requirements

• Strong organizational and multitasking abilities.
• Excellent interpersonal and communication skills.
• Proficiency in office software and electronic health record (EHR) systems, eClinicalWorks preferred but not required.
• Leadership and supervisory skills.
• Consistent professional conduct and meticulous attention to detail.
• Excellent verbal and written communication skills.