Welcome to shopdeal.testchamberhub.com info We provide job seekers with information gathered from various publicly available job posting websites, including but not limited to Google, Indeed, LinkedIn, and other well-known job platforms. Our mission is to help individuals find employment opportunities by offering up-to-date job listings and career-related resources. We do not charge any fees for accessing or using our website, and all job information is provided free of charge.
shopdeal.testchamberhub.com. does not directly offer, manage, or engage in the hiring process for any of the job listings featured on our website. All listings are sourced from third-party job posting platforms such as Indeed, LinkedIn, and other recognized job websites.
By using our website, you acknowledge and accept the above terms and conditions. Thank you for visiting shopdeal.testchamberhub.com, and we wish you success in your job search.
American Track is seeking an enthusiastic and detail-oriented Entry-Level IT Help Desk Technician to join our team in the Dallas Fort Worth office. This individual will be responsible for providing technical support to end users via help desk tickets, telephone, and in-person requests.
MAJOR RESPONSIBILITIES
Responds to end-user requests for technical assistance by phone, email, and ticketing system to resolve issues in a quick and efficient manner
Troubleshoots and resolves basic computer, application, system, device, access or performance issues.
Researching and responding to user questions, and explaining complex fixes in plain language. Escalates issues to appropriate teams where necessary.
Instructs users how to use systems and applications for best practices and in compliance with IT policies.
Logs and maintains user requests and solutions in ticketing system.
Administers user accounts across country, such as resetting passwords, adding, and removing access (Office 365 portal).
Supports the installation and configuration of equipment system software
Provision end user devices such as laptops, tablets and phone equipment
Provides endpoint management including remote support, and patch management
Supports with the asset management and maintain product lifecycles
Supports server and network management
Utilizing network monitoring solution to support infrastructure and escalate when needed
Following standard operating procedures, and creating new procedures for resolutions, and when otherwise appropriate
Recording time accurately in ticketing system, including documenting issue resolution
Participating in projects to advance department goals
Participating in On-Call rotation to support staff outside of standard business hours
Administers SharePoint sites and manages permissions
Occasional travel required, up to 25%
Performs all other duties as assigned.
Education Required:
High School Diploma or GED required.
Work Experience Required:
2+ years experience in similar help desk analyst role
2+ years experience with hardware setup and configuration
Familiarity with Microsoft Autopilot and Copilot, SharePoint administration, and Office 365.
Skills & Knowledge Required:
Excellent communication skills, both written and verbal.
Analytical and multitasking skills, with the ability to prioritize tasks.
Knowledge of ITIL service management concepts
Time management and organization skills.
Strong interpersonal and customer service skills.
Ability to work independently and in a team environment
