HR Contact Center Associate with Dutch and English – 12-months (fixed-term) contract , MHLS (My[…]

<div><h2>Overview</h2> <p>This role can be performed from any location within Poland, Slovakia and Czech Republic. At Amazon we believe that every day is still day one. This is your chance to make history. Join the HR Contact Center team, which supports Amazon across certain EMEA countries. The team provides multi-language capability to internal customers and is looking for HR Contact Center Associates with Dutch and English to join us. Reporting to a Team Manager, the team acts as the first point of contact for employees and managers via phone, live chat, email, and internal case management systems, answering employee life-cycle queries related to benefits, payroll, leave of absence, data management, onboarding and terminations, as well as processing absence reporting requests.</p> <h2>Responsibilities</h2> <ul> <li>Handle and resolve HR queries in Dutch and English by referring to documentation such as frequently asked questions and standard operating procedures and escalate where these cannot be resolved.</li> <li>Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus.</li> <li>Identify gaps in the supporting documentation, internal processes and areas where the level of customer service could be improved.</li> <li>Communicate effectively both verbally and in written form with employees to explain and resolve queries and concerns for the whole employee life-cycle at Amazon.</li> <li>Actively seek employee feedback to improve levels of service.</li> <li>Be able to work on rotational shifts on weekends and weekdays, including bank holidays.</li> </ul> <h2>Basic Qualifications</h2> <ul> <li>Experience in human resources</li> <li>Experience with customer service</li> <li>Experience with Microsoft Office products and applications</li> <li>High school or equivalent</li> <li>Experience in confidential environments</li> </ul> <h2>Preferred Qualifications</h2> <ul> <li>Speak, write, and read fluently in Dutch</li> </ul> <p>Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. If you need a workplace accommodation during the application and hiring process, please contact Amazon for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.</p> <p><b>Posted:</b> September 25, 2025 (Updated recently)</p> <p>Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.</p></div> #J-18808-Ljbffr