[Hiring] Pharmacist, Retail Customer Care @1930 CVS Rx Services, Inc.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves supporting the FDA's Risk Evaluation and Mitigation Strategies (REMS) program for specific drugs dispensed at retail locations.

• Communicates with customers over the phone or through other communication channels to address their medication-related concerns and ensure optimal medication therapy management.
• Verifies the accuracy and appropriateness of prescription orders received from customers.
• Responds to patient inquiries about drug information, such as medication dosages, storage requirements, and potential drug interactions.
• Conducts research on insurance processes to assist patients with insurance-related inquiries and resolve issues with medication claims and reimbursement.
• Designs a comprehensive customer care system for the pharmacy network to facilitate record-keeping of patient profiles and medication histories.
• Develops a collaborative care network with physicians, nurses, and healthcare providers to ensure seamless patient care.
• Establishes customer care service protocols to emphasize the importance of exceptional customer service.
• Helps establish and implement the pharmacy's medication safety plan to monitor for potential medication errors, adverse drug reactions, and contraindications.
• Integrates reminder systems, medication synchronization, and counseling into customer care practices to ensure quality customer service.

Qualifications

• 5+ years' pharmacy work experience.
• Resident of Massachusetts, New York, or Rhode Island.
• Registered Pharmacist (RPh) licensure required in state of residence.
• Ability to obtain Pharmacist license in State of Rhode Island within 90 days of hire.
• Advanced problem solving and decision making skills.
• Advanced knowledge of medical terminology.
• Advanced collaboration and teamwork skills.
• Advanced growth mindset skills (agility and developing yourself and others).
• Advanced skills in execution and delivery (planning, delivering, and supporting).
• Ability to consider the relative costs and benefits of potential actions to choose the most appropriate option.
• Advanced digital literacy skills.

Preferred Qualifications

• Call center experience.
• Education: Pharmacy Degree - Bachelors or Doctorate.

Anticipated Weekly Hours

• 40

Time Type

• Full time

Pay Range

The typical pay range for this role is: $55.53 - $93.08. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.

Benefits

• Affordable medical plan options.
• 401(k) plan (including matching company contributions).
• Employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.