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The Client Support Representative I plays a critical role in delivering high-quality service to members by resolving inquiries with empathy, accuracy, and efficiency. This entry-level position is ideal for individuals passionate about helping others and interested in building foundational skills in client support within the healthcare, insurance, or benefits space.
Key Responsibilities
Respond to member inquiries via phone, email, or chat with professionalism and empathy.
Resolve member level issues related to pharmacy benefits, claims, eligibility, and other service needs.
Escalate complex cases to senior support staff as needed.
Document all member interactions accurately to ensure compliance and service quality.
Identify recurring issues and share feedback with leadership for process improvement.
Work closely with Client Support Supervisors and Account Managers to ensure seamless service delivery.
Participate in team huddles and training sessions to stay informed on product updates and policy changes.
Maintain a positive and solutions-oriented approach in all member interactions.
Review general team processes for accuracy and recommend updates to leadership.
Engage in ongoing training to build skills in customer service, systems navigation, and healthcare knowledge.
Seek mentorship and feedback to grow into more advanced support or account-facing roles.
Qualifications
1–2 years of experience in customer service, healthcare, insurance, or benefits.
Strong verbal and written communication skills.
Ability to manage member issues with empathy and attention to detail.
Associate’s degree in Business, Healthcare Administration, or related field (preferred).
Familiarity with CRM platforms, call center tools, or SOP documentation (preferred).
Interest in career growth within client support or account management (preferred).
Requirements
Anticipated Weekly Hours: 40
Time Type: Full time
Pay Range: $17.00 - $28.46
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
The actual base salary offer will depend on a variety of factors including experience, education, geography, and other relevant factors.
This position is eligible for a CVS Health bonus, commission, or short-term incentive program in addition to the base pay range listed above.
Benefits
Comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families.
Benefits include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.
Additional details about available benefits are provided during the application process.
