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Are you ready to take your career up a notch? The Office of Vocational Rehabilitation (OVR) is looking for a customer service driven professional to join our team as a Business Services Representative (BSR). In this position, you have the opportunity to increase employment opportunities and retention of OVR customers by promoting OVR services to businesses, stakeholders, and potential customers. As a forward-facing role, the BSR serves as the Single Point of Contact (SPOC) for local employer partners, while helping the Vocational Rehabilitation Counselor (VRC) connect OVR customers to available jobs. If you have exceptional communication skills and are dedicated to making a positive impact throughout the community, we want you on our team!
DESCRIPTION OF WORK
As a Business Services Representative, you will have the opportunity to build positive relationships with local employers and stakeholders to help fulfill OVR’s mission of assisting Pennsylvanians with disabilities to secure and maintain employment and independence. Work involves acting as a liaison between employers, providers, and district office staff in support of established district office programs and customer placement opportunities. In this role, you will be required to maintain employer relationships established by VRCs and other VR staff through regular contact via phone, email, virtual, and in-person meetings. Additional responsibilities include:
Promoting on the job training (OJT), apprenticeships, paid work experiences, and supported employment
Preparing and updating informational material for outreach activities
Providing Disability Awareness training
Participating in job fairs and hiring events
Researching employment trends and barriers
Interested in learning more? Additional details regarding this position can be found in the position description.
Work Schedule and Additional Information:
Full-time employment, 7.5 hours per day
Work hours are generally 8:00 AM to 4:00 PM, but may be negotiable, Monday - Friday, with a 30-minute lunch. AWS (alternate work schedule) may be available.
Telework: You may have the opportunity to work from home (telework) part-time, upon successful completion of the training period. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in York. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
Salary:Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $51,971.00 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONSMinimum Experience and Training Requirements:
A bachelor's degree that includes 24 credits in the behavioral sciences; or
An equivalent combination of experience and training that includes 24 credits in the behavioral sciences.
Applicants will be considered to have met the educational requirements once they are within 3 months of graduating with a qualifying degree.
Other Requirements:
You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
You must be able to perform essential job functions.
Legal Requirements:
This position falls under the provisions of the Child Protective Services Law.
Under the Law, a conditional offer of employment will require submission and approval of satisfactory criminal history reports including, but not limited to, PA State Police clearance, PA Child Abuse history clearance, and FBI Fingerprint clearance.
How to Apply:
Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acce
