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CVS Health is seeking a compassionate, detail-oriented, and proactive Remote Customer Support Assistant to join our growing Customer Experience team. In this role, you will be the first point of contact for our valued customers, helping them navigate healthcare services, prescription inquiries, billing issues, and more. As part of our remote team, you will deliver empathetic, professional, and solution-oriented support—upholding our commitment to improving the health of our communities.
Key Responsibilities
Respond to inbound customer inquiries via phone, chat, and email in a professional and courteous manner.
Assist customers with prescription status, billing questions, insurance verification, order tracking, and account-related issues.
Resolve customer complaints with patience and efficiency, escalating more complex issues to the appropriate departments.
Document customer interactions accurately using internal systems.
Maintain up-to-date knowledge of CVS Health products, services, and policies to provide accurate information.
Collaborate with internal teams to streamline support processes and enhance the customer experience.
Meet performance metrics related to quality, productivity, and customer satisfaction.
Required Skills and Qualifications
High school diploma or GED required; an associate degree or higher is a plus.
Strong verbal and written communication skills.
Proficient in navigating multiple systems and using customer support software.
Ability to handle sensitive information with confidentiality and professionalism.
A calm and empathetic approach to handling difficult or emotional customer interactions.
Strong problem-solving and time management skills.
Reliable high-speed internet and a distraction-free remote work environment.
Experience
Minimum 1 year of experience in a customer service, call center, or healthcare support role (preferred).
Experience working in remote customer service environments is a strong advantage.
Familiarity with healthcare or pharmacy services is a bonus but not required—training is provided.
Working Hours
Full-time (40 hours per week).
Flexible shifts available, including evenings and weekends.
Overtime opportunities may be available during peak seasons.
Knowledge, Skills, and Abilities
Understanding of HIPAA guidelines and commitment to protecting customer privacy.
Ability to multitask while maintaining attention to detail.
Strong interpersonal and conflict-resolution abilities.
Willingness to learn and adapt in a fast-paced, evolving environment.
Comfort working independently while staying connected to a virtual team.
Benefits
Competitive hourly wage with performance incentives.
Comprehensive health, dental, and vision insurance.
Paid time off, holidays, and sick leave.
401(k) plan with company match.
Tuition assistance and employee discounts.
Paid training and continuous learning opportunities.
Wellness programs and mental health resources.
Why Join CVS Health
At CVS Health, your work makes a meaningful impact. We are not just filling prescriptions—we are changing lives. As part of our remote team, you will enjoy the flexibility of working from home while helping millions of people live healthier lives. We value your growth, reward your contributions, and provide the tools you need to thrive in a mission-driven environment.
How to Apply
Ready to make a difference from the comfort of your home? Click the Apply Now button on our official careers page or visit Search for Remote Customer Support Assistant and submit your application along with a current resume.
CVS Health is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
