(CVS HEALTH CAREER) Remote Customer Service Rep – WFH

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. <strong>Position Summary</strong> <ul> <li>Must live within 50 miles of Charleston, WV</li> </ul> As a Member Service Representative, you will be providing telephone assistance to Aetna Medicaid members and providers. You will assist with an array of inquiries such as eligibility, provider changes, and requests for ID cards. We strive to provide an excellent experience to our callers each and every time. Calls are inbound and strong customer skills are required to be successful in this role. Responsibilities include but limited to the following: <ul> <li>Answering in-coming member and provider calls and responding to inquiries regarding benefits, eligibility, services, prior authorization requirements, extra benefits and programs, etc.</li> <li>Requires high-speed internet connectivity with secure service via ethernet cable, use of Wi-Fi is not permitted.</li> <li>Company provides equipment and training.</li> <li>Training Schedule: (First 6 weeks) 8:30 AM - 5:00 PM EST, Monday through Friday</li> <li>Production schedule: 8:30 AM - 5:00 PM EST, Monday through Friday</li> </ul> <strong>Required Qualifications</strong> <ul> <li>Must commute to the office in Charleston, WV when unable to work from home due to prolonged technical problems</li> <li>Ability to communicate effectively with members and providers orally and in written form, ability to meet performance standards, attendance requirements and call quality goals</li> <li>Must be able to work from home and prove to be self-sufficient</li> </ul> <strong>Preferred Qualifications</strong> <ul> <li>Experience with working remotely in a call center setting</li> <li>Experienced with Medicaid and Medicare</li> </ul> <strong>Education </strong>High school diploma or equiva <strong>Qualifications</strong> <ul> <li> <strong>Communication Skills</strong>: Excellent verbal and written communication skills.</li> <li> <strong>Empathy</strong>: Ability to connect with customers and understand their needs.</li> <li> <strong>Problem Solving</strong>: Strong critical thinking and creative problem-solving abilities.</li> <li> <strong>Tech-Savvy</strong>: Proficiency in using computer systems and software.</li> <li> <strong>Customer Focus</strong>: Passion for delivering top-notch customer service.</li> <li> <strong>High School Diploma or Equivalent</strong>: Required, Bachelor's degree is a plus.</li> </ul> <strong>What We Offer</strong> <ul> <li> <strong>Work from Home</strong>: Enjoy the flexibility of working from the comfort of your home.</li> <li> <strong>Career Development</strong>: Opportunity for advancement within CVS Health.</li> <li> <strong>Company Impact</strong>: Be part of a mission-driven organization.</li> <li> <strong>Competitive Pay</strong>: Competitive hourly rates.</li> <li> <strong>Employee Discounts</strong>: Enjoy discounts on CVS Health products and services.</li> <li> <strong>Remote Training</strong>: Comprehensive training to set you up for success.</li> </ul> <strong>Our Company is an equal opportunity employer. We value diversity and encourage individuals from all backgrounds to apply.</strong> Apply To This Job