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Having surpassed $250M ARR and continuing to grow, AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market. More than 50% of the Fortune 500, including 7 of the Fortune 10, leverage our award-winning technology to move their businesses forward with greater clarity and agility. We spend each day thinking of new ways to help our customers and contribute to the greater good of our company and our surrounding communities. We are all about assisting each other and breaking through barriers to create the most loved audit, risk, ESG, and InfoSec platform by our customers. This is how we have become one of the 500 fastest-growing tech companies in North America for the sixth year in a row as ranked by Deloitte!
As a Customer Success Manager (UK) at AuditBoard, you will play a pivotal role in ensuring our clients' success and satisfaction. You will be the primary point of contact for our customers, working closely with them to understand their needs, maximize the value they receive from our products/services, and drive long-term relationships. Account Management: Develop and maintain strong relationships with key customer stakeholders, working to develop strategic plans that align with their business objectives, driving mutual success and growth.
Feedback Collection: Gather customer feedback and insights, advocating for customer needs within the organization to drive product improvements.
Training and Education: Conduct 1:many sessions to empower customers to maximize the value of our products/services, offering ongoing education and support (including live webinars, email outreaches, community content, and more…)
3+ years of experience in Customer Success (CSM), successfully managing complex customer relationships in a B2B SaaS environment .
- Exceptional communication, relationship-building, and problem-solving skills, with an ability to engage and influence stakeholders at all organizational levels.
- Familiarity with customer success tools like Gainsight, Salesforce, or similar platforms (a plus).
- Demonstrated fluency in English and German , with written and verbal communication skills in both languages (strongly preferred)
Drive to be the best while supporting each other’s success
Gritty Resilience: Thrive in a fast-paced and dynamic environment, balancing immediate priorities with big-picture strategic goals
Remote and hybrid work options, plus lunch in the Cerritos office
- Comprehensive employee health coverage (all locations)
- 401K with match (US) or pension with match (UK)
- Competitive compensation & bonus program
- Flexible Vacation (US exempt & CA) or 25 days (UK)
- Time off for your birthday & volunteering
- This role may have access to highly sensitive data, including employee data, customer data, company financials, and proprietary product information.
#LI-Remote
Compensation
£48K – £72K • Offers Bonus
Additionally, this role may be eligible for other variable compensation.
