Customer Service Representative - CCC Mountain/Pacific Time Zones

Description:

• Performs customer service activities and initiatives for a broad range of products, services and problem resolution
• Delivers CARES model to customers and service partners
• Receives, investigates and responds to customer inquiries regarding products, services and issues via all channels
• Resolves customer service inquiries and issues
• Recommends appropriate solutions
• Refers complex or reoccurring issues
• Maintains high levels of customer satisfaction consistent with PNC's core values
• Demonstrates commitment to quality through customer and service partner interactions
• Documents customer interactions and completes service requests to minimize customer effort or additional action

Requirements:

• Accountability
• Continual Improvement Process
• Customer Interactions
• Customer Service
• Decision Making
• Relationship Building
• Results-Oriented
• Technical Support
• Accuracy and Attention to Detail
• Customer Experience Management.
• Decision Making and Critical Thinking
• Effective Communications
• Fraud Detection and Prevention
• Knowledge of a Specific Customer Support Function
• Managing Multiple Priorities
• Problem Solving
• Products and Services
• Tech Savvy

Benefits:

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 8 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service