Customer Experience Professional

Description:

• As a Customer Experience Pro, you will engage with customers via live video through our partner’s retail platform, assisting them in navigating their in-person shopping experience.
• Your role is to provide real-time product recommendations, answer questions, and ensure a seamless customer journey.
• If you are outgoing, personable, and passionate about delivering top-tier service, we’d love to hear from you!
• Engage with customers via live video to provide product recommendations and assistance.
• Deliver exceptional customer service with professionalism, empathy, and enthusiasm.
• Utilize our technology platform to support customers in their retail shopping experience.
• Build rapport with customers to understand their needs and provide tailored solutions.
• Maintain a professional and presentable appearance on camera.
• Adapt to various customer needs and handle inquiries with efficiency and poise.

Requirements:

• Demonstrated prior experience in customer service, sales, or related fields.
• Outgoing, personable, and customer-focused attitude.
• Strong verbal communication skills and professional on-camera presence.
• Empathy and the ability to build rapport quickly with diverse customers.
• Agile with technology: Ability to learn and navigate intuitive software with ease
• Ability to work independently in a remote setting with a reliable internet connection.
*All applicants must be authorized to work in the United States without sponsorship.

Benefits:

• Competitive starting salary of $20/hr with growth opportunities
• Company-paid training to ensure a successful transition into the role
• Fully remote position with flexible work arrangements
• A chance to make an impact by assisting customers in real-time
• A company culture that values diversity, inclusion, and career development
• Strong support for the military community