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Amazon is seeking a motivated and customer-focused Customer Advisor to join our Amazon Business team, specializing in the commercial sector. In this role, you will work closely with small and medium-sized businesses to provide tailored solutions that enhance their purchasing processes through Amazon Business. You will play a pivotal role in driving customer engagement, fostering long-term relationships, and contributing to the growth of Amazons B2B services.
Key Responsibilities
Understand customer needs within the commercial sector and provide relevant solutions through Amazon Business.
Build and maintain strong relationships with decision-makers to drive adoption and satisfaction.
Educate customers on Amazon Business features such as bulk purchasing, analytics tools, and integration with procurement systems.
Identify new opportunities for customer growth and work cross-functionally to implement solutions.
Collect and relay customer feedback to internal teams for continuous improvement of Amazon Business services.
Meet or exceed defined performance metrics, including customer satisfaction, retention, and revenue growth.
Required Skills and Qualifications
Bachelors degree in Business Administration, Marketing, or a related field (or equivalent work experience).
Proven experience in a customer-facing role, preferably in B2B sales or account management.
Strong communication and negotiation skills.
Proficiency in CRM tools such as Salesforce.
Analytical mindset with the ability to interpret customer data and derive actionable insights.
Knowledge of e-commerce and procurement systems is a plus.
Experience
Minimum of 2 years of experience in a customer advisory or account management role, with a focus on commercial sectors.
Prior experience working with B2B services is advantageous.
Working Hours
Full-time position with flexible working hours to accommodate customer needs.
Typical working hours: Monday to Friday, 9:00 AM to 6:00 PM (may vary based on location).
Knowledge, Skills, and Abilities
Customer-oriented with a commitment to providing exceptional service.
Ability to work independently and manage multiple priorities effectively.
Strong problem-solving skills and the ability to adapt to evolving customer requirements.
Familiarity with commercial procurement practices and systems.
Benefits
Competitive salary and performance-based incentives.
Comprehensive health, dental, and vision insurance.
401(k) retirement plan with company match.
Generous paid time off, including holidays and personal days.
Professional development programs and tuition reimbursement.
Employee discounts on Amazon products and services.
Why Join Amazon Business?
Be a part of a global organization that pioneers in e-commerce and technology.
Work with diverse teams and contribute to innovations that impact millions of businesses worldwide.
Enjoy a collaborative and inclusive work culture.
Access opportunities for career growth and skill development.
How to Apply
Interested candidates are invited to submit their applications via the Amazon Careers website. Include your updated resume and a cover letter detailing your suitability for the role.
