Council Tax officer - East Herts

East Hertfordshire District Council
Council Tax Officer - Revenues & Benefits
PAYE: £24.00 per hour??Limited/Umbrella: £30.73 per hour
Contract: 3 Months (initial, with potential to extend)
Location: Hybrid - Office & Homeworking (IT equipment provided or use your own)

About the Role

East Hertfordshire District Council is seeking a proactive, customer-focused Council Tax Officer to join our Revenues & Benefits team on a 3-month interim contract.
This is a telephone-based role supporting residents with all aspects of Council Tax billing, registration, and entitlement to discounts and exemptions - ensuring each case is managed in line with current legislation.

Key Responsibilities

Handle a high volume of inbound Council Tax enquiries efficiently and professionally

Accurately register new Council Tax accounts and process changes

Apply relevant discounts, exemptions, and liability adjustments in accordance with legislation

Maintain detailed and accurate records using the MRI/Academy system

Deliver excellent customer service and ensure full compliance at all times

About You

Proven experience working as a Council Tax Officer within a local authority

Strong understanding of Council Tax legislation and processes

Confident communicator with a clear, professional telephone manner

Experience using the Academy IT system (essential)

Able to work both independently and collaboratively in a fast-paced environment

Eden Brown Synergy is an equal opportunities employer.

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