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<p>Adecco are seeking a dedicated and experienced Complaints Officer on behalf of our Local Authority client to join their Repairs Complaints team. </p><ul><li><strong>Complaints Officer - Repairs </strong></li><li><strong>Public Sector - Local Authority</strong></li><li><strong>Temporary Role - 6 months</strong></li><li><strong>Full Time - Monday to Friday, 36 hours per week</strong></li><li><strong>£21.41 per hour PAYE / £28.28 per hour Umbrella</strong></li><li><strong>IT equipment provided </strong></li><li><strong>ASAP start</strong></li><li><strong>Remote Working Available</strong></li></ul><p>The successful candidate will be responsible for:</p><ul><li>Investigating, resolving, and responding to complaints at Stage 1 of the Corporate complaints procedure, with a particular focus on responsive repairs.</li><li>Coordinating and responding to Freedom of Information requests, Data Protection enquiries and complaints, Press enquiries, and Red File cases as they relate to the service.</li><li>Handling complaints and enquiries that come through the offices of the Leader of the Council, Chief Executive, Council Executive Directors and Directors, or other Heads of Service.</li><li>Coordinating and responding to cases referred to the Local Government Ombudsman (LGO) and enquiries from Members of Parliament and Elected Members of the Council.</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience in handling Repairs Complaints is essential.</li><li>Strong communication and interpersonal skills.</li><li>Ability to manage multiple tasks and meet deadlines.</li><li>Knowledge of relevant legislation and procedures.</li></ul><br><br> <br><br><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p>Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.</p><p>By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser (url removed) </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p><p> </p>
