Complaint Handler : Housing Association

Summary: This role is for a Complaint Handler within a Housing Association, initially offered as a 6-month contract with the potential for extension. The position involves managing Stage 1 and 2 complaints, particularly related to housing repairs and damp/mould issues, and requires excellent customer service skills. The role is remote and full-time, with specific working hours from Monday to Friday. Candidates with prior experience in housing complaints and dealing with vulnerable customers are preferred. Key Responsibilities: Handle Stage 1 and 2 complaints for a leading Housing Association. Provide excellent customer service through verbal and written communication. Coordinate workloads effectively and deliver outcomes via phone and written responses. Engage with vulnerable customers professionally. Utilize experience with the Housing Ombudsman when applicable. Key Skills: Previous experience in Housing Association complaint handling. Strong verbal and written communication skills. Resilience and professionalism in managing workloads. Ability to deliver outcomes through various communication methods. Experience dealing with vulnerable customers. Familiarity with the Housing Ombudsman is advantageous. Salary (Rate): £190 daily City: Merseyside Country: United Kingdom Working Arrangements: remote IR35 Status: inside IR35 Seniority Level: undetermined Industry: Other Detailed Description From Employer: This is initially a 6:month contract Housing Association Complaint Handler opportunity and comes with the likely option to extend further. This role includes training and onboarding will be remote. As a Complaint Handler You Will : Be working with a leading Housing Association working on Stage 1 and 2 complaints. We are keen to speak to people about this Complaint Handler opportunity who have the following skills and experience: Previous Housing Association complaint handling, especially dealing with housing repairs and damp/mould issues Excellent customer service skills, both verbal and written Resilient, professional and able to co:ordinate workloads Able to deliver outcomes via phone calls and bespoke written responses Comfortable dealing with vulnerable customers Experience with the Housing Ombudsman either directly or working with them would be advantageous What's in it for you : GBP 190 per day via umbrella company Initial 6 month contract Remote working Full time hours Monday : Friday 09:00 : 17:30 If you are interested in the Housing Association Complaint Handler role, please click apply online and upload an updated copy of your CV. Candidate Source Ltd is an advertising agency. Once you have submitted your application it will be passed to the third party Recruiter who is responsible for processing your application. This will include holding and sharing your personal data, our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to confirm who your application has been forwarded to.