Case Management Executive (MNC / West)

<div><p>Our client is a reputable Business Managed Services provider in Singapore with a proven track record of providing excellent service to their esteemed clients across public, private, and people sectors. Offering a wide range of services, from finance and payroll to HR and customer care, they specialise in helping businesses transform and streamline their operations. They are seeking a motivated<b>Customer Service Executive</b>(Case Management)to join their team and contribute to their ongoing success.</p><p><b>Location: Alexandra (Office shifting to Bukit Gombak in Jan 2025)</b></p><p><b>Working hours: Monday to Friday, 8.00am to 5.30pm</b></p><h2>Responsibilities</h2><ul><li>Receive cases, analyse the background and follow up actions required</li><li>Correspond with various agencies to retrieve data and feedback needed for case closure or submission. Ensure that responses adhere to SOPs.</li><li>Conduct investigation on process gaps to determine root cause and perform rectifications. Liaise with business process owners, ground users and system technical teams to improve process gaps.</li><li>Support, conduct audit and track submission of reports.</li><li>Provide clear and concise advice and responses to the queries raised via phone call and/or email.</li></ul><h2>Requirements</h2><ul><li>Min. Diploma in Business Management / Customer Service Management / Customer Service Experience or related fields.</li><li>Entry level candidates will be considered.</li><li>Bonus if possess 1-2 years’ experience in Customer Service roles</li><li>Meticulous with keen attention to details, highly disciplined, service-oriented and good team player</li></ul><p>Your recruiter for this job:WhatsApp Celine @ 6421 4***for a quicker response.</p><p>Connect with me on LinkedIn:www.linkedin.com/in/your-recruiter-celine-chan</p><p>Be careful - Don’t provide your bank or credit card details when applying for jobs. Don\'t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .</p></div> #J-18808-Ljbffr