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Responsible for ensuring outstanding customer service, achieving growth targets, driving operational efficiencies, and fostering the growth of store associates. Establishes and manages customer relationships using a full array of banking services.
Benefits and Incentives:
Results-Focused Rewards Plan: Receive rewards tailored to your outcomes.
Enhance your skills with tailor-made premier banker development programs to grow your professional expertise.
Career growth: Clear strategies to achieve professional objectives.
Eligible for incentive compensation based on performance evaluation.
Comprehensive benefits package.
Store Management:
Approximately one-fifth of time spent managing high-value client relationships.
Creates and executes sales and promotional plans with creativity and energy to achieve goals and exceed quality standards.
Supports the coordinated delivery of financial services and products, including personalized loans, cash management, and investment oversight, by referring clients to relevant departments.
Leads store growth initiatives, targeting consumer segments, small business clients, or both, based on market conditions, and ensuring daily and weekly growth objectives are met.
Team Leadership:
Oversees recruitment, assignment, performance evaluation, development, promotion, and, if necessary, separation of store associates.
Coaches and mentors staff to acquire the skills necessary for their roles, with an emphasis on technical knowledge in consumer and small business lending.
May serve as a coach, mentor, or trainer and deliver instruction as a subject matter expert.
Operational and Regulatory Compliance:
Ensures operational efficiency aligns with quality standards and regulatory requirements.
Adheres to all applicable banking regulations and stays informed of updates.
Maintains knowledge of policies and procedures related to the Bank Secrecy Act, Regulation CC, Regulation E, Bank Security, and other relevant regulations.
Qualifications:
Associate degree or equivalent hands-on experience in banking, finance, business, or a related field.
4–7 years of supervisory or managerial experience in retail banking.
Active participation in local community organizations.
Strong attention to detail and ability to manage multiple priorities effectively.
Proficient in Microsoft Word, Excel, banking software, and office equipment.
Demonstrated skill in training and mentoring staff.
Proven sales ability and strong interpersonal skills.
Knowledge of retail banking products and services; experience in originating consumer and small business loans preferred.
Compliance with Federal, State, and local consumer protection laws governing loan origination, including the SAFE Act.
