Associate Director, Vendor System Delivery

Job Description:

• Lead and mentor a team of Vendor Systems Project Managers, RTSM & eCOA Design Consultants, and UAT Leads
• Ensure successful planning, implementation, and updates of vendor systems
• Provide strategic direction and day-to-day oversight to the Vendor Systems Delivery team
• Manage project escalations through structured problem-solving and resolution strategies
• Build and maintain strong working relationships with internal stakeholders and external partners
• Serve as a technology consultant for external business opportunities
• Prepare and deliver monthly and quarterly performance metrics and dashboards

Requirements:

• Fluency in written and oral English
• University Degree in a science/technology or healthcare related discipline
• In-depth experience and knowledge of the clinical research industry (CRO/Pharma)
• Expert-level understanding of RTSM and Digital Health Technology design
• Deep expertise in RTSM systems and validation processes
• Proven experience in line managing and guiding global, cross-functional teams
• Effective in managing strategic client relationships typically gained through 5 or more years client management experience
• Excellent interpersonal, verbal, and written communication skills
• Extensive experience in project management and cross-functional collaboration
• Strong negotiation, influencing, and organizational capabilities
• Sharp business acumen with a strategic mindset
• Proven ability to resolve issues independently with good judgement to escalate appropriately
• Demonstrates advanced analytical and problem-solving skills
• Proficient in designing, articulating, and optimizing business processes
• Client-focused, with a consistent ability to build and maintain trust-based relationships
• Proven ability to manage workload with precision and accountability.

Benefits:

• Competitive financial packages
• Training and development
• Professional challenges with a healthy work/life balance