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As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
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YOUR RESPONSIBILITIES
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<li>Live Our Vision, Values and Beliefs every day</li>
<li>Represent the RH brand through polished communication, personal appearance and professionalism </li>
<li>Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations</li>
<li>Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded</li>
<li>Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems </li>
<li>Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships</li>
<li>Qualify and educate potential design customers on services offered by RH Interior Design </li>
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OUR REQUIREMENTS
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<li>1+ years of experience in Customer Service, high-end furniture and luxury retail preferred</li>
<li>Fluency in Spanish, written and verbal</li>
<li>Poise and confidence to interact with high-end customers while maintaining confidentiality</li>
<li>People and relationship-driven</li>
<li>Driven to deliver first-class service and exceed customer expectations</li>
<li>Ability to recognize and respond to multiple priorities</li>
<li>Exceptional analytical, problem-solving and decision-making skills</li>
<li>Strategic, highly organized and results-oriented</li>
<li>Excellent verbal and written communication skills</li>
<li>Commitment to Quality with exceptional attention to detail </li>
<li>Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications</li>
<li>Willingness to work a flexible schedule, including evenings, weekends and holidays</li>
<li>Fluency in Spanish, written and verbal</li>
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PHYSICAL REQUIREMENTS
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<li>Ability to be productive working remotely</li>
<li>Ability to travel to the nearest gallery as needed</li>
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