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Position Overview: We are seeking a highly skilled and experienced Assistant Store Manager to support the management of our cutting-edge HEYTEA store. As a key member of the leadership team, you will be responsible for ensuring smooth daily operations, managing staff, and delivering an exceptional customer experience in a fast-paced environment. You will play a crucial role in maintaining the store’s high standards and supporting strategic marketing initiatives. Join us and contribute to the continued success and innovation of the HEYTEA brand in the U.S. market.
Key Responsibilities:
Manage daily operations, ensuring compliance with company policies and procedures.
Lead by example by actively participating in drink preparation and front-line operations, especially during high-volume periods.
Oversee staff scheduling and shift management to optimize productivity and customer service.
Provide ongoing training and development for team members, fostering a positive work environment.
Ensure a consistently high level of customer service and address any customer issues in a timely manner.
Manage inventory levels, monitor stock, and coordinate with suppliers to ensure adequate inventory.
Analyze sales and financial data to identify trends and opportunities for growth.
Collaborate with the marketing team to implement store-specific promotions and events.
Ensure compliance with health, safety, and food handling regulations.
Qualifications:
Bilingual proficiency in English and Chinese is preferred.
2+ years of experience in retail, food service, or hospitality management.
Proven leadership and team management skills in a high-volume, fast-paced environment.
Strong problem-solving abilities and attention to detail.
Excellent interpersonal and communication skills.
Knowledge of inventory management, sales analysis, and basic financial reporting.
Benefits:
Comprehensive health insurance.
401(k) retirement plan with company match.
Extensive training programs and opportunities for career advancement.
Be part of a creative and innovative Heytea brand, driving growth in the U.S. market.
