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Airline Customer Service Representative - Work From Home
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Job Summary
Houston Skilled Consultancy is seeking highly motivated and customer-oriented individuals to join our team as Airline Customer Service Representatives. This is a remote position where you will assist airline passengers with inquiries, reservations, flight changes, and general travel concerns. If you have excellent communication skills and enjoy problem-solving, this role is perfect for you.
Key Responsibilities
Handle inbound and outbound customer service calls, emails, and chat inquiries.
Assist customers with flight reservations, cancellations, rebookings, and ticket modifications.
Provide information on airline policies, baggage rules, check-in procedures, and flight status updates.
Address customer concerns and complaints in a professional and empathetic manner.
Coordinate with airport and airline staff to ensure smooth operations for passengers.
Process refunds, vouchers, and travel credits when necessary.
Maintain accurate customer records and follow data protection guidelines.
Meet performance targets, including call handling time and customer satisfaction scores.
Required Skills and Qualifications
High school diploma or equivalent (Bachelors degree is a plus).
Prior customer service experience, preferably in the travel, hospitality, or airline industry.
Strong verbal and written communication skills.
Ability to work independently and manage multiple tasks efficiently.
Proficiency in using computer systems, reservation platforms, and CRM software.
Strong problem-solving and conflict-resolution skills.
Multilingual candidates are a plus (especially Spanish, French, or Mandarin).
Experience
Minimum of 1-2 years of customer service experience (airline or travel industry preferred).
Previous experience working remotely is an advantage.
Working Hours
Flexible shifts available, including evenings, weekends, and holidays.
Must be available for a minimum of 30 hours per week for part-time roles.
Full-time employees work 40 hours per week on rotating shifts.
Knowledge, Skills, and Abilities
Excellent listening and problem-solving abilities.
Strong attention to detail and organizational skills.
Ability to work in a fast-paced, high-pressure environment.
Tech-savvy with the ability to quickly learn new software and systems.
Ability to remain calm and professional when dealing with difficult customers.
Benefits
Competitive salary and performance-based incentives.
Paid training and ongoing career development opportunities.
Health, dental, and vision insurance (for full-time employees).
Paid time off, sick leave, and holiday pay.
Employee travel discounts on flights and other travel services.
Work-from-home flexibility with all necessary equipment provided.
Why Join Us?
Work for a reputable consultancy providing excellent career growth opportunities.
Be part of a dynamic, diverse, and supportive remote work environment.
Enjoy the flexibility of working from home while making a real impact on travelers.
Receive continuous training and skill development to enhance your career.
How to Apply
If you are passionate about customer service and have a strong interest in the airline industry, we encourage you to apply!
To Apply: Submit your updated resume along with a cover letter highlighting your relevant experience to us. Join Houston Skilled Consultancy today and be a key player in delivering exceptional airline customer service from the comfort of your home!
