Job summary
An exciting opportunity has arisen to become part of the administration team working within the IMSK Physiotherapy department in West Cumbria. You will work primarily at Workington Community Hospital but will be expected to work at other sites in West Cumbria from time to time. The post is a varied role which will include patient facing duties as well as administrative tasks required for the team.
Main duties of the job
You will have both patient facing duties (including meeting and greeting patients, making appointments and dealing with general enquiries), administrative tasks (adding referrals to electronic patient records, sending letters and taking minutes at different meetings) as well as other tasks around the departments. The role requires admin support to the IMSK Physiotherapy Team as a whole.
Job description attached to this advert. Primary duties are as highlighted in 'Main duties of the job'. Applicant will provide administrative support to the Physiotherapy team and it's Managers.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of 'safe, high quality care every time':
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Details
Date posted
21 November 2025
Pay scheme
Agenda for change
Band
Band 3
Salary
£24,937 to £26,598 a year pro rataper annum
Contract
Permanent
Working pattern
Part-time
Reference number
262-A-25-7561075
Job locations
IMSK Physiotherapy Department
Park Lane
Workington
CA14 2RW
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Job description
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment.
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
Flexible working Scheme
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Excellent opportunities for development*
Competitive NHS Pension scheme
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Important Information
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Other requirements
Essential
- Willing to participate in personal development
- Promotes trust values
- Being diligent, self motivated and demonstrate a positive and proactive attitude
Skills and Aptitudes
Essential
- Accurate data inputting.
- Ability to perform non routine activities such as answering queries, task related problem solving and progress chasing
- The ability to effectively liaise with patients in all forms of communication, eg face to face, and telephone
- Minute taking
- Computer skills, systems, i.e. Microsoft suite.
- Planning / coordinating electronic diarised schedules and clinics.
- Understanding of issues related to confidentiality
Desirable
- Experience in using patient information systems, e.g. EMIS, Silverlink, Chub.
- Knowledge of health and social care systems across Cumbria
- Ability to work remotely to cover multiple sites
Knowledge/Experience
Essential
- Working knowledge and understanding of secretarial / admin procedures
- Working knowledge and understanding of the NHS and or social care network
- Knowledge of how to sustain and build working relationships.
Desirable
- Experience of health or social care environments.
- Knowledge of medical terminology
Qualifications
Essential
- GCSE Maths and English Grade A-C or 9-4 equivalent
- Excel / Microsoft word skills
- NVQ level 3 in Business Admin or evidenced equivalent experience
Desirable
- ECDL or Equivalent evidenced
- NVQ Level 2 in Business Admin or evidenced equivalent experience.
Person Specification
Other requirements
Essential
- Willing to participate in personal development
- Promotes trust values
- Being diligent, self motivated and demonstrate a positive and proactive attitude
Skills and Aptitudes
Essential
- Accurate data inputting.
- Ability to perform non routine activities such as answering queries, task related problem solving and progress chasing
- The ability to effectively liaise with patients in all forms of communication, eg face to face, and telephone
- Minute taking
- Computer skills, systems, i.e. Microsoft suite.
- Planning / coordinating electronic diarised schedules and clinics.
- Understanding of issues related to confidentiality
Desirable
- Experience in using patient information systems, e.g. EMIS, Silverlink, Chub.
- Knowledge of health and social care systems across Cumbria
- Ability to work remotely to cover multiple sites
Knowledge/Experience
Essential
- Working knowledge and understanding of secretarial / admin procedures
- Working knowledge and understanding of the NHS and or social care network
- Knowledge of how to sustain and build working relationships.
Desirable
- Experience of health or social care environments.
- Knowledge of medical terminology
Qualifications
Essential
- GCSE Maths and English Grade A-C or 9-4 equivalent
- Excel / Microsoft word skills
- NVQ level 3 in Business Admin or evidenced equivalent experience
Desirable
- ECDL or Equivalent evidenced
- NVQ Level 2 in Business Admin or evidenced equivalent experience.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
IMSK Physiotherapy Department
Park Lane
Workington
CA14 2RW
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
North Cumbria Integrated Care NHS Foundation Trust
Address
IMSK Physiotherapy Department
Park Lane
Workington
CA14 2RW
Employer's website
https://www.ncic.nhs.uk/ (Opens in a new tab)
